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Hello,
I was wondering if anyone could help me out with an issue we have been having with our NEC UC Suite (Version 7.5.1.0). We have our main network (10.0.100.0 for our data server) and a secondary network (10.10.10.0 for the phone system including a PBX system). We are using a WatchGuard firewall on our main network. So far, our phone technician has been able to setup the phones themselves as well as get the NEC UC Suite to connect from our main network to the secondary network. The problem is that the Suite (from a computer on main network) is not showing us all the tools and extensions that are available. If we connect said computer to the secondary network, then we can see everything properly. We initially thought that there were ports being blocked that was interfering with the program, but all ports needed are allowed. I know very little about the phone system itself other than what has been shown to me by our phone technician. I have attached a pdf of the Suite as it looks on both networks. I would gladly appreciate any ideas and help. If any more information is needed, I will be glad to get the answers. Thank you for your time.
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