My customer has a Durafon 4X that's failed. Called Engenius and the thieves said it was 5 years old and unrepairable so they offered my customer $1000 towards the new system which is $2699.

Any idea who can repair one of these bases?

Thanks.

I know exsactly what your sayin!
Really sucks doesn't it?

Disposable consumer goods. That's what it's become.

I recently discovered that Vizio TVs (just bought one) are not repairable when out of warranty. Sheesh!

I have scads of these coming out of service...don't know if I can sell them yet but I had to see them thrown away.

I have tried that phone. Range is amazing...so is the price.

Are the chips off the shelf or propitiatory?

So are these phones not a good idea?

We just "repaired" a customers' SN920 Ultra. We cleaned it, and gave the battery a nice, long charge. It works fine right now. The customer did not want it back, so we are keeping it.

Because of this thread, I removed the label that said "Keep seal intact" over the screw hole and opened up the base unit. It's built like a tank. Cast metal where I've never seen metal on a phone. There is not much that can happen to the inside, however not too much you can do to repair it with "regular" tools. Without further dis-assembly, I can't see any chips (they seem to be all protected by a heavy metal casing). I see resistors, and other things and a small board that might be replaced. No fuses. Perhaps, if you had 5 or so of these, you could figure out what is bad on one of them and use parts to replace----but it would be quite a tedious job.

These are really nice phones---expensive, heavy--but nice. However, once they go bad, it doesn't seem like an easy thing to repair them.

5 years ago, I was told the same thing by an Engenius rep when I asked about repair. He said to just buy new. I remember that I did a search for refurbed ones---but they were almost the same price as new. That's all I know.

I've got a bran new 490 with two phones, sold them as a dealer then business went way down when my partner broke her hip and she died in Oct. last year so I haven't done much.

Any Engenius dealer should be able to get them fixed for you but the 920s are so discontinued that I don't think they work on them or have batteries.

They have a list of dealers on their website so you can probably get one of them to get a unit fixed for you.

EnGenius is a very strong and high quality product IMO, but I do think it sucks that they stopped support for handsets that are over 5 years old.
Especially for what they cost.

IMO, it's all about pushing new product out the door......

I recently replaced a 4X system with three handsets with whatever they call the "new" system and do not believe it cost near as much as you are saying they quoted you.

Unfortunately I cannot access my work e-mails to get specifics right now so if you reply I will get a reminder and let you know what I paid.

How many handsets does your customer have?

I agree with all the other posts, they are big, clunky and very expensive. They do seem to be the only solution to needing extended range wireless phones.

When I received the new system I did try to register one of the old handsets and it did not work. I could see no physical difference between the handsets except the new ones have a green color around the display. The batteries and chargers are identical, as is the connector for the external antenna.

I sent the old base station and handsets back to them for the credit.

Sounds like you where tring to registor a "Pro" durafon to a 4X base unit.

Keep in mind that just any of the Durafon handsets will not work with just any Durafon base unit, not even 1X and 4X vs Pro.

In short, if you have a 1x handset, you must have a 1x base unit, if you have a 4x handset, you must have a 4x base unit and if you have a "pro (the one with the green label)" you must have a "pro" base unit.

Yup and thanks. You know I did have to try it before I sent the old base and handsets back.

To the OP and all:

I was wrong, those prices were right in line with what I paid, except I have yet to see the refund.

These things do seem to be the only solution to the need for a long range wireless.