Hello

for several weeks, we have noticed an auto dialer come on our main line, dial 2-3 times, then stop: it disrupts our phone conversations but does not disconnect us

happens at repeatable times around 4:30pm: phone company says it is not them

first suspect is a disconnected alarm system- but it has no power/no battery for several months: it is disconnected from phone line at the jack but may still have supervisory wiring connected

also have been moving several DSS boxes off this line

any ideas? would like to find source myself but it has me stumped

Thank you, Mark

I think you're on the right track. When you said the alarm is not connected, did you mean Burg or Fire? I would tend to think it would be a fire panel if it is doing it on a daily basis, most fire panels are made to do a dialy test signal. Are you in a complex where the phone lines come into a common room where another companies alarm could be tied to your line? Most alarm guys are'nt real particular about whos' line they tie into. The only other things I would consider is a time clock sending in daily time reports to an offsite computer, or some elevator phones can send a daily test signal as well.

(added)

You also said that it tries 2-3 times, was it tone dial the first 2 times the switch to rotary? Might help determine the problem. Most alarms will try to use tone dial 1st for its' primary number, then tone dial to a secondary if that fails, it then switches to rotary and tries them both again.

[This message has been edited by JOHNYREB (edited January 23, 2004).]

it is my residence- new in 1999

Lucent Partner phone system with 3 lines

but several jacks are provided (ahead of the Partner system) for DSS stb's etc

I have an Apex Destiny 6100 burglar/fire system which is disconnected (unplugged phone jack/power/battery) for several months: but now that I look the supervisory loop is still connected: could it still be dialing without power?

Not if both the ac power transformer and internal backp battery are disconnected.

I'm not sure about the DSS sattelites and when they dial out, I've had one for several years and I have never heard mine dial out. They may have a sensing circuit that tell them not dial when someone is on the phone and with you having single line sets and the partner on the line, the current may be low enough that the DSS does'nt realize you are on the phone and tries to dial out over you. That's just a shot in the dark though.

This is where a dtmf digit grabber may come in handy. try to find out what digits are being dialed and go from there. good luck

Another source are your PC's. Do not overlook them!

I appreciate the ideas thus far

-when I hear it dial out, it is a quick sucession of tones as opposed to a computer modem

-I will try a tone grabber but I fear that will lead me to an 800 number I cannot trace- still I could compare this to other numbers being dialed out

Thanks again; appreciate all ideas

[This message has been edited by captain mark (edited January 24, 2004).]

Do you have VM in the partner? You may want to post this in the avaya section as well. I'm not that familiar with the Partners but It may be possible if you have a VM card in the partner that it it could be trying to outdial to notify of a message. I'm not sure if it would attempt this at the same time of day or not, or even if the parter will do external notification, but the fellas in that section will. Are you hearing the dial out while talking on the single line sets ahead of the system?

[This message has been edited by JOHNYREB (edited January 24, 2004).]

I hear the dialing when I am talking on the line on the Partner system: I am assuming something is connected ahead of the Partner system and trying to dial out; so No, it does not get a dial tone in this case

no VM card in the Partner (I don't think it is a Partner problem)

when I do hear the dialing, my conversation can continue, volume level is cut, so that is why I suspect something ahead of the Partner

originally every dial out modem was connected to this main line, which I realize was a mistake: I am locating every modem I can, and switching it to an alternate line- but have not found the offender yet!

One other thought, make sure you keep your DSS boxes on the same line you bill is under. They use caller ID to determine if you've moved the DSS to another location. The number the units are hooked to has to match the number they have, or they will shut em down.

Some towns & cities have their gas & water meters tied in at the D-marc or net-pop as well.
It wouldn't be the burg or fire alarm,(at least if it's properly tied in with line seizure) as that would cut you off.
Try disconnecting everything at the D-marc except the line to the system and then replace the disconnected lines 1 at a time until it starts again. once it starts again, disconnect it, throw a tone on it and see what the heck it feeds.
Also is the auto privacy mode set for all extensions on the partner?

[This message has been edited by MrGemini (edited January 24, 2004).]

Have you tried to go to the net pop to disconnect the line. Are you sure it's on the building side of the netpop?

I had a problem with the lines in the back alley of the building I moved into. I guess there are multiple taps on the terminals on the poles and Bell here has a habit of not removing old wire from the terminals down the alley.

When I got hooked up, some lady down the street started using my phone line because her phone rang. She gave her friends my phone number and she answered the calls when they rang in on her phone. I didn't catch it right away because it was on my fax line.

The apartment I live in has a 50 pair cable coming in from one side of the building and out to the other. There are about 10 buildings this cable goes through. They dropped an aerial to my building and it solved the problem.

Are you in a office complex? if so you might want to change the house/riser prs feeding the demarc,thus eliminating a local tap.You could also tell your dial tone provider that you need the underground and aerial prs changed.(street side)That should nail it.

problem identified

I got a digi grabber (Metro Tel TPM-32) and identified my problem within minutes: turns out both my TIVOs are set to dial out at these times (one is set for 4:30pm) so the solution was to move them off the main line

btw: I have been able to move DSS boxes to alternate phone lines without a problem: seems as long as they call home regularly there is no problem: my boxes carry premium service and do require a phone connection

Thank you all for your help: I am a Moderator on AVS Forum www.avsforum.com so I hope I can help you if you should ever visit over there (visit the Plasma Forum!)

[This message has been edited by captain mark (edited January 29, 2004).]

Appreciate you letting us know what the problem was, and I'm glad you got it fixed.

In the Tivo you can set it for Phone availabe and Dial tone detection and it should work but everyone here know how things should and actually work.

Don

Told you to get a digit grabber! Was I right?