I've just setup a new DCS-816 for a client. Standard system with a dual port BRI trunk card. I have two of the analogue/SLI ports presenting as faxes and accessible to the outside world as DDI numbers. The faxes can send out but do not receive incoming.

If you phone one of these lines from externally the number continues to ring and is never answered - however if you watch the faxes they seems to detects the ring and the modem starts trying to initialise.

One broken fax I could live with, but two doesn't seem likely.

I have tried changing LJUs, using both master and secondary types and have also tried standard phones on the lines which ring as normal and can answer.

If anyone can shed any light I'd be eternally grateful and a lot less stressed!


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Best Regards - Jake
DataSwift Network Services Ltd
www.dsns.co.uk

Are the fax's set to manual by chance and not auto

I have tried manual and auto modes - but these are still not getting through??

Don't really know much about the Samsung products but most other systems need to supply voltage to SLI for ringing, some are built in and some aren't. This may be that case for your problem.

The switch will provide the ring voltage.
What about calling from 1 fax to another through the system.I am assuming both faxes are on the system.

[This message has been edited by pvj (edited May 24, 2005).]

I shall go out to site and check the line voltage and try fax to fax across the system.

Many thanks for the input thus far!

Moved to Samsung