Is there any way to play a ran message at the start of any call going into an ACD group(ie.. your call may be monitored.....)
I think it's forced announcement in announcement Plans. record ran and make unlimted I think i would have to try it first. Then set the plan up with diffrent rans after it. But i know there were problems with it in sb3, and maybe sb5.
What i have found is that forced annoucement just makes the whole message play even if a agent becomes available
Software is the newest e2e
Jay
Do you have a IPeX/MPD2 or do you have the MPD memory cartridge e2e-1? And what voicemail Imagen or Emagen?
memory cart. and imagen vm
Do the lines ring direct to the ACD or are the tranfered by attend? Also what ver Imagen?
Jay
You know I do offer remote Tech support? You can send me you cfg file I will look it over for errors.
Email and Phone are in my profile.