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Posted By: unclejay78 ACD Ran - 09/09/04 03:20 PM
Is there any way to play a ran message at the start of any call going into an ACD group(ie.. your call may be monitored.....)
Posted By: tony3866 Re: ACD Ran - 09/09/04 06:17 PM
I think it's forced announcement in announcement Plans. record ran and make unlimted I think i would have to try it first. Then set the plan up with diffrent rans after it. But i know there were problems with it in sb3, and maybe sb5.
Posted By: unclejay78 Re: ACD Ran - 09/10/04 04:04 AM
What i have found is that forced annoucement just makes the whole message play even if a agent becomes available
Software is the newest e2e
Posted By: SSPhone Re: ACD Ran - 09/10/04 05:08 AM
Jay
Do you have a IPeX/MPD2 or do you have the MPD memory cartridge e2e-1? And what voicemail Imagen or Emagen?
Posted By: unclejay78 Re: ACD Ran - 09/10/04 07:12 AM
memory cart. and imagen vm
Posted By: SSPhone Re: ACD Ran - 09/10/04 10:18 AM
Do the lines ring direct to the ACD or are the tranfered by attend? Also what ver Imagen?
Posted By: SSPhone Re: ACD Ran - 09/10/04 02:40 PM
Jay
You know I do offer remote Tech support? You can send me you cfg file I will look it over for errors.
Email and Phone are in my profile.
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