Telrad Emagen voicemail and auto attendant not working - 01/06/12 08:33 AM
Hey guys. My voicemail and auto attendant shut down this morning. I am not sure where to look for the version, but I believe is was current two years ago. I have routed our calls to go directly to the ring groups instead of the auto attendant, so we are back to answering calls but even after a IPEX restart, the voicemail has not come back up. I dumped the logs and didn't see anything until I looked into the reset (the last group of logs in the console) logs. Here is what I saw:
We have made no changes to the system and the last time the system was restarted or touched was in October when we moved it to our new location. Below is some Emagen info that I have on file. I should have all license information as well because I followed some steps on here last time we had an issue and backed that info up.
System was rebooted at 10:30am eastern or so, but no diagnostic info was given past 9:49am which is consistent when the auto attendant went down. Logs were pulled around 10:50am.
Voicemail extention is 44 and it is a busy signal when called internally. Auto attendant does not answer the phone, it just rings forever.
Code
MSG 33 DIAGNOSTIC LINK UP 1 1 02:03 JAN 6,2012 MSG 74 DIAGNOSTIC IVM APPL UP 1 1 02:03 JAN 6,2012 02:03 JAN 6,2012 MSG 83 DIAGNOSTIC APPL ON INCONSIST 1 1 02:03 JAN 6,2012 MSG 72 DIAGNOSTIC DBN APPL UP 1 1 02:03 JAN 6,2012 MSG 83 DIAGNOSTIC APPL ON INCONSIST 1 1 02:03 JAN 6,2012 MSG 14 DIAGNOSTIC STATION OFF 1 3 28 02:09 JAN 6,2012 MSG 13 DIAGNOSTIC STATION ON 1 3 28 02:09 JAN 6,2012 MSG 85 DIAGNOSTIC PC LINK DOWN 1 1 07:13 JAN 6,2012 MSG 75 DIAGNOSTIC IVM APPL DOWN 1 1 07:13 JAN 6,2012 MSG 73 DIAGNOSTIC DBN APPL DOWN 1 1 07:13 JAN 6,2012 *** SOFTWARE ALARM MSG *** MSG (DEC) = 41 13 27 4 3h 7h 3h 0h 02:01 JAN 6,2012 *** SOFTWARE ALARM MSG *** MSG (DEC) = 41 5 14 8 1h 19h 19h 0h 1h 0h 0h 0h 07:13 JAN 6,2012 *** SOFTWARE ALARM MSG *** MSG (DEC) = 41 13 27 4 3h 7h 3h 0h 07:13 JAN 6,2012 *** SOFTWARE ALARM MSG *** MSG (DEC) = 23 21 8 13 ERR HSCXDRV_I 09:49 JAN 6,2012 *** SOFTWARE ALARM MSG *** MSG (DEC) = 23 21 8 13 sr_Common(): 09:49 JAN 6,2012 *** SOFTWARE ALARM MSG *** MSG (DEC) = 23 21 8 13 Invalid recei 09:49 JAN 6,2012 *** SOFTWARE ALARM MSG *** MSG (DEC) = 23 21 8 13 ved frame, rf 09:49 JAN 6,2012 *** SOFTWARE ALARM MSG *** MSG (DEC) = 23 21 8 13 ifo_status=E0 09:49 JAN 6,2012 *** SOFTWARE ALARM MSG *** MSG (DEC) = 23 21 8 1 09:49 JAN 6,2012 *** SOFTWARE ALARM MSG *** FIRMWARE - MCU SOFTWARE ERROR MSG (DEC) = 21 0 0 7 0h 0h 7h 0h 15h 49h 87h 09:59 JAN 6,2012
System was rebooted at 10:30am eastern or so, but no diagnostic info was given past 9:49am which is consistent when the auto attendant went down. Logs were pulled around 10:50am.
Voicemail extention is 44 and it is a busy signal when called internally. Auto attendant does not answer the phone, it just rings forever.
Code
Emagen Quick Glance License Info Licensed In Use ----------------------------------------------- Serial Number 204xxx Number Of Mailboxes Unlimited 46 Voice Ports 4 Fax Ports 0 Email Clients 5 1 Call Control Clients 5 1 Serial Integration On IVR Off TTS Sessions 0 SR Sessions 0