Need help with Stratagy VM - 09/17/04 08:18 AM
We have a several year old DK 424 (2 cabinets) and a Stratagy VDK .2N/1.03 Voice mail system.
Everything works well but recently the message duration has become really short - meaning when someone goes to leave a message, it allows them approximately 8 seconds and then cuts it off and asks them to send or re-record. I have checked the user settings using the administration software and a laptop and each user has a message duration of 999 seconds (available) so it's not cutting them short for that reason. I checked a report to see how many messages were on the system by user and it doesn't seem like a lot.
On the main page of the software, I see the following:
Usage 0/99%
Users 128 (although many of these are not used)
Space 28:47 85%
Does this mean 85% of our available space is used or we have 85% remaining?
Does the system start shortening available message duration as it gets close to full?
Thanks so much for your help!
Chris Hibbert
Everything works well but recently the message duration has become really short - meaning when someone goes to leave a message, it allows them approximately 8 seconds and then cuts it off and asks them to send or re-record. I have checked the user settings using the administration software and a laptop and each user has a message duration of 999 seconds (available) so it's not cutting them short for that reason. I checked a report to see how many messages were on the system by user and it doesn't seem like a lot.
On the main page of the software, I see the following:
Usage 0/99%
Users 128 (although many of these are not used)
Space 28:47 85%
Does this mean 85% of our available space is used or we have 85% remaining?
Does the system start shortening available message duration as it gets close to full?
Thanks so much for your help!
Chris Hibbert