I'm a little baffled by a system I have that doesn't sound the intercom ring tone when the reception station is dialed internally. I can hear the call ringing from the calling extension, and the call can be answered at reception if the flashing intercom light is noticed. I can also press 1 to switch to a Voice Call which seems to work OK. Intercom calls work to all the other phones just fine. What am I missing? COS?

toner
i apologize for stating the obvious. did you try another set. is it a dkt?
in one of the cos progs maybe 31 or 35 you can prog for voice first or ring first. not sure if this is your issue or not. check it out
m

Check program *71 and make sure that the corresponding led is on for her port number.

Thanks for the replies - sorry for not stating the obvious (I meant to). The phones are DKT 20 button and yes, I tried switching phones around. Different phone does the same thing and problem set rings fine at different location. I will check program *71 - what does it do? (I don't have a manual in front of me)

Prog *71 assigns audible ringing to primary and phantom dn's. I'm sure this is your problem. Just remember that led 1 corresponds to port 000 and led 2 to port 001 and so on.

good call phonemeister i think you are right
m

Thanks PM - you were exactly right. Amazing what you can miss when scanning through a manual.

I am having this same issue right now. The phones that do not ring are ports 042, 048, 055. how do you assign a led in *71 to a port that high. Right now I have just selected led1 because that is programmed to the PHDN that they use for our ACD. I have tried program *31 with no luck, prog *72 and *73 are empty for those ports as well. My phones are DKT2020 phones

Grant, The soft keys under the display will advance you thru the port numbers in blocks of 20

Please start a new topic instead of dredging up a 4-1/2 year old post.

Thanks