atcomsystems.ca/forum
Posted By: JeffB phone going to voice mail - 11/10/04 03:32 PM
I have a customer that has a phone go to voice mail after 8 seconds when she is using the phone hands free. Set is a DKT2020sd voicemail is a Stratagy Dk with VDK 2Na/1.03 software and the KSU 424. The extension is 200 and the port is 000. Have any of you come across this?
Posted By: Voyager Re: phone going to voice mail - 11/10/04 03:41 PM
Sounds like her phone is set for call forwarded/no answer to VM. Clear that and try it. But you need to put it back on for her calls to go to voice mail.
Posted By: JeffB Re: phone going to voice mail - 11/10/04 06:29 PM
I have cleared forward to vm no answer and it still happens. This happens only when someone calls her extension 200 as 2001 to talk. Then 8 seconds the call goes to vm.
Posted By: JBW Re: phone going to voice mail - 11/11/04 06:30 AM
Why are you dialing a 1 after the ext number 200. Would this cause the ext to change from handsfree to ringing and possibly end up going to voice mail.
JBW
Posted By: JeffB Re: phone going to voice mail - 11/11/04 01:16 PM
When you dial an extension number followed by 1 the extension goes off hook hands free. This extension does this for 8 sec. then goes to voice mail if the handset is picked up it does not go to voicemail.
Posted By: phonemeister Re: phone going to voice mail - 11/11/04 01:31 PM
Turn on led 16 in program 35 for port 000.
Posted By: JeffB Re: phone going to voice mail - 11/18/04 04:35 PM
Thank you all for your help.

Jeff
© Sundance Phone System Forums - VOIP & Cloud Phone Help