Hi!

I have DK 280 and DKT2020-SD sets. One of the extention 213 is not ringing. It was used a conference room.

I can go inside PROGRAM MODE but don't know which procedure to use to add this 213 into group or something?

Any help is appreciated!!

Thanks,

RD

Program 81, put in port # (not ext. #), press line buttons to turn on light for each line you want to ring.

Junkman is right for copper trunks. If you are dealing with a T-1, all the rules change!

Thank you guys for quick reply.

But, when I use this program 81, its not working at all for ext 213 (port 013). I found same problem with some other extensions too (i am using appropreate ports).

Ext 213 is stays quite even for Door.

Do I need to turn light on for Door and Intercom key too?

I have 8 POTS lines connected to line port 1 to 8, Door is Line 9.

Thanks,

RD

I found that all extension are not ringing for incoming calls consistently. It's acting vary unfashionly.

My old system is dead and I have this Toshiba DK 280 in standby. we want to use it. It was used by previous tenant.

Do I need to care about Prog 84(day2)and 87(night).

I want to devide first 4 CO lines to ring at only ext 201, 202, 203 and 206, while upper 4 CO lines (total 8 COs)to ring only at 204, 207, 205, 212 and 213 with Door.

I may want to select ext 213 to ring only Door and Line 6.

Could you please help me to achive my goal?

Thanks,

RD

84 & 87 are only needed if you put the system in day2 or night mode. Most people don't use it except for different after-hours ringing, night bell, or immediate VM answer.

In prog. 81, set int, L1, L2, & L3 on (line 1 uses int. button) and the rest off for 201, 202, 203, & 206. Set L4-L7 on and the rest off for 204, 205, 207, 212, & 213, also L8 for 213. If the light is on it rings, if off it doesn't ring. Prog 82 & 83 are used for delayed ringing.

Is the door physically connected to a CO port or is it just a programmable button at line 9 position?

When you said the extensions are not ringing, are the buttons red or green? If they're green, it could be a bad phone.

Door is connected to physical CO port. It is connected to Line 9. Its not programable button. When I grab Door and HOLD, its says HOLD LINE 9.

Yes, When incoming call comes, its blinking green and no rings. when I used prog 81 and turn light on for ext 213 and other, its not accepting my settings and not ringing. It's not working for all ext 212, 213, 204 and 207. others are working OK. 213 does ring for CO7 but not CO6. I try using 81 but its not accepting new settings. So Phone sets are OK with rings.

Int is not Line 1, when I press int and press HOLD, it didn't says HOLD LINE 1. It does when I grab CO1 and Hold, it syays HOLD LINE 1. Do I need to tunr on Int for all ports?

Thank you,

RD

If the light is green but it doesn't ring, it sounds like a bad phone, or possibly a bad card. Lines programmed for delayed ring will blink red until the delay is up then change to green and start ringing.

To clarify things, in program 81 the co lines start at the bottom (int button) and go up, so int button programs line 1, line 1 button programs line 2...

Door should be programmed like any other co line.

Also, check program 39 (button mapping) just to make sure the buttons are programmed right.

Junkman, I asked Toshiba about this today. We're thinking bad card because its affecting more than one phone.

rd, Are all the phones on the same card?

As I mentioned in previous post, ext 213 does ring for Line 7 but not for Line 6, So Phone sets are Ok except ext 207 that didn't ring at all for any lines. All other phone sets rings unfashionly for different lines that I can't fix using Prog 81.

Junkman, I don't know why but Int is not set as Line 1. CO1 is set as Line 1 and Door is Line 9 on the top. I will check it out program 39.

"Door should be programmed like any other co line." There is saperate Prog 79 for Door phone ringing. Do I need to worry about 79 or just concentrate on 81 and light on for Door for all ports? Door is only rings at some phones, I can't make it work using 81.

Voyager, My DK 280 has following cards
RCTU1 in slot RCTU
PDKU2 in slot S11
RDSU1 in slot S12
RCOU1+RCOS1 in slot S13
RCOU1 in slot S14
S15, S16 & R11 are empty.

I don't know where are all phones connected to which card? I have 10 phones all are DKT 2020-SD. System is nicely installed and connected to Block on the wall. I did try to Turn OFF, unplug the power cord and then Turn On after 1 minute just to reset it.

Thank you for all your quick feedback. You guys are good.

RD

OK, sounds like you might be in over your head without a service call, but the cards are as follows:

RCTU1 - main processor
PDKU2 - 8 digtial stations
Slot S11 - Ports 000-007, default mapped to ext 200-207
Note that port 004 is semi-reserved for a toshiba door phone controller and port 007 is semi-reserved for a DSS console. I say semi-reserved because they can be used for DKT phones, but if programmed for the special use, the phone would not work right, if at all. This could be the problem with extensions 204 and 207.

RDSU1 - 4 digital stations and 2 or 4 analog (POTS / voicemail-box) stations.
Slot S12 - Ports 008-015, default extensions 208-215.
I havent worked with this card, but my guess is that it would be DKT phones on ext. 208-211, and standard single line phones on ext. 212-215. A DKT phone connected to one of these analog ports might click a little when plugged in, but would be otherwise nonfunctional.

RCOU1 + RCOS1 in slot S13 - CO's 1-8
RCOU1 in slot S14 - CO's 9-12

Toshiba Door phones have a remote unit at the door and a controller at the KSU which connects to port 004 or 012 of a PDKU. If your door phone connects to a CO port the Toshiba door phone programs would not be used, or rather set to indicate no door phone.

[This message has been edited by jknichols (edited January 06, 2005).]

Sorry, I was backwards on the RDSU1, ports 008-011 are the POTS extensions and 012-015 are the DKT extensions, so extension 213 ring assignments should be possable with program 8x port 013 - remember when using program 39 and 81 etc you need to enter the port number (000 - 015) not the extension number (200-215).

Probably not necessary on your small system, but on a larger system where extensions have been remapped from the default port-to-extension mapping it helps to plug a display phone into the jack and dial intercom #402 to display the actual port number.

[This message has been edited by jknichols (edited January 06, 2005).]

[This message has been edited by jknichols (edited January 06, 2005).]

I just found out from my land lord and he told me that previous tenant had voicemail connected to this DK280. When they moved, they removed VMail from the system.

Does this affect the ringing on some extensions. How to make sure that Vmail was disconnected properly from system program too?

Thanks,

RD

What kind of door phone is it? You said it was connected to a CO line, but Toshiba door phones have a controller box that connects to a digital station port. If that's the case, then prog. 79 would be right.

It's possible the cards might be bad. I would say swap cards, but they're different types.


[This message has been edited by junkman (edited January 07, 2005).]

rd
do you have a toshiba dealer or tech in your area?
m

Clear everything out of program *81.