I've added a new user to our voice mail system, but when we try to access it, we get "that was an invalid entry" upon entering the extension, same thing happens when I try to transfer someone to the voice mail. He's in the directory, the system isn't locked.....help!

Did you add it using the admin program in a PC or with the admin mailbox?

Just from the reception phone...

Go back to the admin mailbox and readd the mailbox. Or access with the admin program and see if the mailbox is there.

sorry, I don't get it. should I be physically looking at something? or checking the admin voice mail? if it's the latter, there are no messages.