New PRI - Small Emergency! - 06/29/05 07:40 PM
We switched our PRI from ATT&T to SBC today.
Unfortunately, I had to leave the office due to an emergency and was not here during the installation and switch over.
Right now, all incoming calls from the outside to our main phone number get a busy signal. However, we can call our main phone number from an internal phone and it comes through without a problem.
Does anyone have any suggestions on what I could check that may fix this problem? We are a 24 hour company and can't get calls now.
I'm familiar with our phone system and pretty much know my way around, so feel free to give me your suggestions and ideas.
Unfortunately, I had to leave the office due to an emergency and was not here during the installation and switch over.
Right now, all incoming calls from the outside to our main phone number get a busy signal. However, we can call our main phone number from an internal phone and it comes through without a problem.
Does anyone have any suggestions on what I could check that may fix this problem? We are a 24 hour company and can't get calls now.
I'm familiar with our phone system and pretty much know my way around, so feel free to give me your suggestions and ideas.