CTX100 AutoAttendant basic questions - 10/29/07 07:39 AM
We have a CTX100 (AR3.10.MK.024), emanager v4.12A05, Stratagy XSYS 4.1/2.05. Is this system capable of the following AA menu?
incoming call rings the attendant. If there is
no answer after 4 rings, roll to the main menu.
Caller selects an option (IE #2) which rings a
group of phones (sales). If no answer, the call
rolls to a menu where the user can make selections such as
Leave a VM,
go to the directory,
go back to the main menu,
etc.
I'm the IT guy and I don't have much experience with this system. If I can do the above, any hints on the proper terminology, locations in the programs to set it up, etc. would be greatly appreciated.
incoming call rings the attendant. If there is
no answer after 4 rings, roll to the main menu.
Caller selects an option (IE #2) which rings a
group of phones (sales). If no answer, the call
rolls to a menu where the user can make selections such as
Leave a VM,
go to the directory,
go back to the main menu,
etc.
I'm the IT guy and I don't have much experience with this system. If I can do the above, any hints on the proper terminology, locations in the programs to set it up, etc. would be greatly appreciated.