all - i help support a strata CIX/CTX remotely. i have a user that's phone is not is not forwarding to voicemail after the 4th ring. i've verified that cf-na is on a button on the phone, but is there a way i can ensure it forwards to voicemail using eManager?

Sure, you need to assign it a system call forward template. In System>System Call Forward, create a template with voicemail as the destination. System Timers is where you establish the number of rings before it forwards, and under Station Assignments, assign that template to the extension and use the VMID to tell it which mb to forward to.

thanks a lot. When the user presses the key on the phone to illuminate the CF-NA it just beeps at him.

thoughts?

I've ran into it where you have to program the button through user programming mode if you want it to act as a toggle. Have them try that.

When you create a call forward key on a phone, it does not assign it a destination. You must do that at the phone itself.

Dial as follows:
int. #9876
press the call forward key
enter the destination digits
press the call forward key again(phone will beep-beep)
Lift handset and replace