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Posted By: mj_wald Oaisys - 11/10/08 10:18 AM
I am trying to add a new agent in acd administrator.

When i enter the agent ID I get an error stating that the name is already in use.

I get this error with any thing I enter. There are currently only 3 agents.
Posted By: phonemeister Re: Oaisys - 11/10/08 11:56 AM
Did you specify a name to that agent? If not, you will get that error message.
Posted By: mj_wald Re: Oaisys - 11/10/08 12:01 PM
yes, that's what is erroring, we do not use a password or zip tone or anything, so the only info in the box is agent name.
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