IES32 VM - dial from user extension dials like as if outside - 08/03/11 04:28 PM
We had our Toshiba IES32 VM go out, and i had only the "Database" folder backed up from the old system - so when i set up the new one - of course i did not change anything on the ctx side of the system.
Once i transferred the database folder to the new IES32, all the greetings are still in place, except all the mailbox information is gone (no big deal, i can type the users in, and the users can go through the setup tutorial) and the new messages are going into their new mailbox with no problem.
My question is this: when i dial 295 from the phone, it acts like as if i am dialing from the outside in.. it doesnt recognize that i am dialing from the actual phone.. normal operation was that i dialed 295, and it asked for my security code, and went on to tell my messages.
2nd question is that the "Msg" light is not turning on on the phone to notify me that i have a new message.
(i assume both are related).
Im a bit of a newbie on this system, but i am familiar with phone systems. I am assuming it is in the sys parameters or setting up the ports. If someone can tell me the steps - i would much appreciate it!
Once i transferred the database folder to the new IES32, all the greetings are still in place, except all the mailbox information is gone (no big deal, i can type the users in, and the users can go through the setup tutorial) and the new messages are going into their new mailbox with no problem.
My question is this: when i dial 295 from the phone, it acts like as if i am dialing from the outside in.. it doesnt recognize that i am dialing from the actual phone.. normal operation was that i dialed 295, and it asked for my security code, and went on to tell my messages.
2nd question is that the "Msg" light is not turning on on the phone to notify me that i have a new message.
(i assume both are related).
Im a bit of a newbie on this system, but i am familiar with phone systems. I am assuming it is in the sys parameters or setting up the ports. If someone can tell me the steps - i would much appreciate it!