I am very familiar with eManager, but am having difficulty with some logic. I need to be able to route 4 digit numbers and public numbers both out the same OLG (same PRI). The calls are routing, but when I dial a 4 digit number, there is a very long delay before the call eventually goes out the OLG.

I am not sure if I can use an LCR route plan to do this because I do not want to dial 9 before the 4 digits. This is where I am having the logic issue.

There is a PBX between the CTX670 and the Telco, and there are 4 digit extensions on that PBX. We can call the 670 from this PBX, but calling from the 670 to this PBX is where the delay comes in that I am trying to resolve. Regular outside calling works as expected.

Do I need to use Behind Centrex to make this work? Can anyone give me some pointers here? Using a TIE line is not an option because then ALL incoming calls ring the PBX as if there were internal.

Any info is much appreciated. Thanks.

You can try adding 4XXX to the dialing plan. Or try dialing the extension number followed by a pound and see if that works.

Where would I add this to the dial plan? I see "Public Dial Plan Digit Analysis", but if I put it there, I still have to dial 9 -- which means that any numbers that are dialed beginning with 4 would begin connecting the call when 4 digits are entered.

Example: dialing 9,490-1234 would actually try calling 4901.

Prog 117. Just add 4XXX to whatever's there and try it. I'm not saying it will work, but it's worth a try. If it doesn't work, you can remove it.

Yep, that was program 117 in eManager Version 4.20A06.

I appreciate the idea for sure. You have helped me more than once, as well.

I think I am going to have to try to manipulate the number via LCR somehow. I'm also still wondering if Behind Centrex would help, but I can't find enough info on what that changes for my OLG.

Program 650 and just enabling 01 Behind Centrex for my single OLG.

Are you dialing a 9 for all outbound calls? Even for the 4XXX extensions? Describe how you dial the 4XXX extensions. You pick up the handset and then what do you do next?

I have 48xx extensions on the 670 and 49xx extensions on the other PBX. From my DKT3020, for outbound calls, we dial 9 to access an outside line and then the 7 or 11 digit outside number. I'd like to be able to call the 49xx extensions by just dialing 49xx, as if it were an extension on the 670.

I'm interested to know you found out about Program 650 and just enabling 01 Behind Centrex. Does that add a 9 to everything in the OLG?

I'm interested to know you found out about Program 650 and just enabling 01 Behind Centrex. Does that add a 9 to everything in the OLG?

No. It does not add a 9 to the call

If the customer uses 9 to make an outside call (LCR) you can modify the LCR table to automatically insert a 9, so the user wll only need to dial one 9 instead of 2.

If the customer selects a line directly or uses a pooled line key, then they have to dial the 9 for Centrex lines.

Also with Centrex you have to modify the emergency number 9911 instead of 911. I already had to service a site that could not dial 911.