Network eManager - Outbound Caller ID? - 09/05/12 06:49 PM
Hi all!
We've been having some problems at our company with our Toshiba representative, so I've pulled in some of the work myself, to save on time and headache trying to get them to perform smaller, routine tasks to our phone system. Unfortunately, however, I've given myself my own headache, being stumped at trying to do what I thought was a simple task! So, I thought I'd come to the experts, so you could set me straight
Basically we have a block of a bunch of DID numbers that go into our system. However, almost none of them are actually used. It has been requested that a number of our employees want to have their own inbound phone number, rather than having to go through the receptionist if someone wants to call them. So, far, I have this set up correctly and it seems to be working fine. To do so, I did the following:
- (Trunk -> DID)
- I select the group, and then the DID number.
- I changed the Audio Day1/Day2/Night Dst Digits from 555 to the extension of the user who wants the DID.
At this point, things work great. If you call the phone number, it rings right to their desk. However, if you call OUT from that phone, it shows the primary main desk phone number, NOT their configured DID number.
Before I took over, our rep had configured a few other numbers to do the same, and theirs worked just fine. Inbound calls go to their phones, and outbound calls from their phones show their individual number. But for the life of me, I can't seem to find that missing configuration setting!
Can someone help me out in what I'm missing to get their outbound calls to match the inbound DID number?
Thanks all!
We've been having some problems at our company with our Toshiba representative, so I've pulled in some of the work myself, to save on time and headache trying to get them to perform smaller, routine tasks to our phone system. Unfortunately, however, I've given myself my own headache, being stumped at trying to do what I thought was a simple task! So, I thought I'd come to the experts, so you could set me straight
Basically we have a block of a bunch of DID numbers that go into our system. However, almost none of them are actually used. It has been requested that a number of our employees want to have their own inbound phone number, rather than having to go through the receptionist if someone wants to call them. So, far, I have this set up correctly and it seems to be working fine. To do so, I did the following:
- (Trunk -> DID)
- I select the group, and then the DID number.
- I changed the Audio Day1/Day2/Night Dst Digits from 555 to the extension of the user who wants the DID.
At this point, things work great. If you call the phone number, it rings right to their desk. However, if you call OUT from that phone, it shows the primary main desk phone number, NOT their configured DID number.
Before I took over, our rep had configured a few other numbers to do the same, and theirs worked just fine. Inbound calls go to their phones, and outbound calls from their phones show their individual number. But for the life of me, I can't seem to find that missing configuration setting!
Can someone help me out in what I'm missing to get their outbound calls to match the inbound DID number?
Thanks all!