Some boxes in eManager are grayed out, is this because of the version of software on this board? Using eManager ver. 4.10A32.
Trying to get Caller ID to program location 313-04.

CTX100 - ACTU1 will accept R3.1MK050 - where can I find this?

I am confused.... are you answering your own post?

AR1.02 is pretty old software, but I was not aware that caller ID is not supported.

It is true that the processor's software can be upgraded to up to 3.10MK063. The only place I think you can find this is through an authorize Toshiba dealer.

Thank You for answering the question, I had done some more reading and thought that was the most logical answer.

Caller id should be supported even on that old software. It's probably grayed out because eManager wasn't made to go that far back. But it's easier to upgrade the processor's software than to install WinAdmin.

Is this software update something someone can send me attached to an email or do I have to find a dealer - our last dealer in this area closed (3.10 MK063) Thanks in advance - Lyle

Installed eManager 5.20B21 and tried to update to Ver.3.10MK063,
everything seems to work up to the point of activate new version.
SM/SD Card shows files when looked at on computer but doesn't show up in eManager SD window - no files in left window of screen. Is there another way to get this to activate?

You can't just upgrade the software on the processor with Network Emanager. You have to have the proper nhs file for the software level. Find a local dealer!

I have the file (CIX100_R_MK063)Zipped version and when eManager askes for a location of the file it loads this file into eManager and runs the upgrade but doesn't activate it. Does it need to go to a lower level first from ver. AR1.02MA223.00 to get to this new version of software? Could you list the steps involved. Thanks DD782

Upgrading the software for a CTX/CIX 100 does not require eManager but should be left to a certified Toshiba tech because if you did it wrong you can brick the processor.

ctx will only go up so far on the software versions it wont take the latest level mt62 (thats made for the cix)here in uk. At min i have 2 files on my laptop 1 for ctx then when they released the cix i got that latest version for that card as well as here i the uk ctx wont take the latest software the .nhs file is bigger for a cix than a ctx

and thats what are work experiance boy done last week he put cix100/40 software onto a cix670 and it was are maintanance proccesor that was fully licenced took me 3hrs to rescue it due to the sd card throwing a wobbly and killing it even thoe it had been formated

I'm with Tom, Call a Dealer or you will be shopping for a new Processor!

I didn't see any installers listed on this website yet, but you can go to https://www.telecom.toshiba.com and click on Dealer Locator.

Back to my workbench project:
They tell me I have the right update ver. and NeManager ver. I formatted the SMSD in my computer so I know it starts out blank, then I install it into CTX100.
I can force format, backup the SMSD card & I don't see these files or folders in NeManager on the split screen. If I unmount and put the card in my computer I can see these files are on the card. It appears the card is not being read by the processor. This may be the reason the processor doesn't update. Any suggestions I can try on my own? I would really like to figure
this out. You mention bricking the processor what are the signs of this? Is this because of using the wrong software or what else?

As suggested above, you really should leave this to a trained Toshiba tech. This is not something you can or should do on your own. You know when your processor is bricked when the phones are dead and you can't get it back to normal.

SUCCESS!!! AFTER READING THE PROGRAMING MANUAL A FEW TIMES I DECIDED THAT EMANAGER WON'T WORK ON THAT OLD OF SOFTWARE USING REMOTE UPDATE. I GOT THE RIGHT UPGRADE FILE FOR (LOCAL)3.10-MK063. THEY ARE DIFFERENT DEPENDING ON WEATHER YOU ARE DOING REMOTE OR LOCAL UPDATE. I DID LOCAL UPDATE AND FOLLOWED THE PROGRAMING MANUAL FOR CIX-100 RELEASE 3 & OLDER. MAKE (2) SMSD CARDS AND IT ALL WORKED. BE PATIENT AND LET EACH STEP FINISH AND COME OUT OF PROGRAMING BY ITSELF. REMEMBER TO UNMOUNT THE DISK BEFORE REMOVING IT. LOCAL PROGRAMING IS ALL DONE THROUGH BUTTON PROGRAMING. AFTERWARDS YOU CAN USE EMANAGER TO CONNECT AND DO ANY OTHER REMOTE PROGRAMING. I COULD THEN TURN ON CALLER ID.
THANKS FOR THE HELP I GOT. DD782

Congratulations. You are a very luck man!