Sending Caller ID from external to external - 05/10/13 06:13 PM
We have sales people that are out of the office often and either transfer their phones directly to their cell phone or we have setup their desk phone to roll to their cell phone instead of voice mail.
The problem is that when the incoming call is from an outside line, the call coming to their cell phone just shows the primary number for the location on their caller ID, and not the ID of that actual caller. This isn't the case on calls originating from an extension on the system. We have setup program 322 so that every DN passes its own 7-digit DID as the caller ID.
Is there anywhere to program the system to forward the incoming caller ID to the forwarded call?
The problem is that when the incoming call is from an outside line, the call coming to their cell phone just shows the primary number for the location on their caller ID, and not the ID of that actual caller. This isn't the case on calls originating from an extension on the system. We have setup program 322 so that every DN passes its own 7-digit DID as the caller ID.
Is there anywhere to program the system to forward the incoming caller ID to the forwarded call?