Multiple Call Group Issues - 08/27/13 01:25 PM
Is it just me, or is the search feature on this page terrible???
Anyways, here is my problem. I created a multiple call group with two extensions.
1. Calls come through just fine on both extensions, but when caller leaves a VM, neither phones' VM light comes on. So, if I dial VM port number from either phone it does ask me for a code, and does play the message, so correct VM is mapped to the phone.
2. When dialing out from either phone (internal or external), busy signal comes on after a few seconds (before actually dialing anything), and message displays "dial number restricted". So, if you start dialing right after pressing INT, you are fine. If you hit INT and wait a few seconds, the above happens.
I've never had the need to create a multiple call group, so I am not sure how to troubleshoot these issues. Could the problem be in Individual extension programming rather than MCG programming?
Toshiba CIX 670, Network eManager: V5.20B21
Any help would be appreciated. Thanks!
Anyways, here is my problem. I created a multiple call group with two extensions.
1. Calls come through just fine on both extensions, but when caller leaves a VM, neither phones' VM light comes on. So, if I dial VM port number from either phone it does ask me for a code, and does play the message, so correct VM is mapped to the phone.
2. When dialing out from either phone (internal or external), busy signal comes on after a few seconds (before actually dialing anything), and message displays "dial number restricted". So, if you start dialing right after pressing INT, you are fine. If you hit INT and wait a few seconds, the above happens.
I've never had the need to create a multiple call group, so I am not sure how to troubleshoot these issues. Could the problem be in Individual extension programming rather than MCG programming?
Toshiba CIX 670, Network eManager: V5.20B21
Any help would be appreciated. Thanks!