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Posted By: Scott Weber IP Phone issue - 06/04/14 11:07 AM
I have a few CIX1200 systems. I have any IP phone that has two issues that I can't resolved.
1. When the attendent transfers a call to me and I pick it up right away, I am unable to hear anyone and they can't hear me.
2. When I call someone and they place me on hold and I don't hear music on hold, the call is dropped and I have to call them back.
My phone is the only IP phone on the system. Am I missing something?
Posted By: Steve Mull Re: IP Phone issue - 06/04/14 03:54 PM
Check Program 250, FB 16 IPT NAT/no peer to peer
Posted By: Scott Weber Re: IP Phone issue - 06/04/14 05:07 PM
It shows enable. Should I change to disable?
Posted By: Steve Mull Re: IP Phone issue - 06/04/14 05:34 PM
yes and test
Posted By: Steve Mull Re: IP Phone issue - 06/04/14 05:36 PM
Actually, I think it needs to be enabled for remote IP phone
Posted By: Steve Mull Re: IP Phone issue - 06/04/14 05:55 PM
If that doesn't work try resetting the IPU card, just change the IP address hit submit , then re enter the original IP address
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