user voicemail not picking up - 10/26/17 02:38 PM
Hi All.
I am having something very strange happen where my users voicemail is not picking up when you call the extension (internal, I have not yet tried external).
The system has been defaulted by moving the jumpers method on both my cix40 and Stratagy voicemail.
I know the system is defaulted, as when I call in from an extension that HAD a voicemail recording I now get the new user tutorial.
My hunt group for voicemail is set up; I have the vmail extensions in the members list.
I pick up the intercom key and the call just rings (10+). the voicemail box never picks up.
In the system - system timer my no answer time is set to 15 seconds (3 rings).
Any ideas?
(Since this is only my second system, a step-by-step wouldn't hurt...)
Regards
I am having something very strange happen where my users voicemail is not picking up when you call the extension (internal, I have not yet tried external).
The system has been defaulted by moving the jumpers method on both my cix40 and Stratagy voicemail.
I know the system is defaulted, as when I call in from an extension that HAD a voicemail recording I now get the new user tutorial.
My hunt group for voicemail is set up; I have the vmail extensions in the members list.
I pick up the intercom key and the call just rings (10+). the voicemail box never picks up.
In the system - system timer my no answer time is set to 15 seconds (3 rings).
Any ideas?
(Since this is only my second system, a step-by-step wouldn't hurt...)
Regards