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Posted By: AndyK IVP8 Voicemail admin password - 11/30/18 02:42 PM
Hi,

Not long ago I attempted to access the admin box on an IVP8 Voicemail at one of my company's remote locations.
I was able to originally access it with the default password, which I changed and documented. A few months later I went to use that very same password, which nobody else had but me, and suddenly I wasn't able to log in anymore.
I tried the default thinking it was reset somehow; no joy.

I'm kind of dead in the water at this point with being able to reset mailbox passwords and create new users. I even went so far as to try and use the voicemail admin software and access the unit via null modem cable, and it won't let me in.

Was hoping someone could help me reset the admin password. Thank you!

Andy
Posted By: SSPhone Re: IVP8 Voicemail admin password - 11/30/18 03:03 PM
Can you access it with VM Manager
Posted By: AndyK Re: IVP8 Voicemail admin password - 11/30/18 03:55 PM
I wish! I tried but no luck there either.
Posted By: Professor Shadow Re: IVP8 Voicemail admin password - 11/30/18 05:09 PM
Try the changed password with CAP LOCKS on.
Posted By: AndyK Re: IVP8 Voicemail admin password - 11/30/18 05:16 PM
Originally Posted by Professor Shadow
Try the changed password with CAP LOCKS on.
I should have mentioned this, but I actually did not change the password at any point for VM Manager, only the voicemail admin box. I know what the default for the VM Manager should be, and it isn't that.
Posted By: SSPhone Re: IVP8 Voicemail admin password - 11/30/18 05:25 PM
I have been doing support sessions all morning I have one more in me. oneringtelecom.com tech support tab
Posted By: AndyK Re: IVP8 Voicemail admin password - 11/30/18 05:36 PM
Originally Posted by SSPhone
I have been doing support sessions all morning I have one more in me. oneringtelecom.com tech support tab
Sounds good. Want me to call the number on here or do you have a direct?
Posted By: SSPhone Re: IVP8 Voicemail admin password - 11/30/18 05:40 PM
Originally Posted by AndyK
Originally Posted by SSPhone
I have been doing support sessions all morning I have one more in me. oneringtelecom.com tech support tab
Sounds good. Want me to call the number on here or do you have a direct?

We can chat on the team viewer session if you want to call 8635005005

Posted By: AndyK Re: IVP8 Voicemail admin password - 11/30/18 05:46 PM
Team Viewer it is. Have it open and waiting I think...
Posted By: SSPhone Re: IVP8 Voicemail admin password - 11/30/18 05:56 PM
Use the link below as I have a V12 Full license and refuse to do the subscription plan
Posted By: Carlos#1 Re: IVP8 Voicemail admin password - 12/03/18 03:59 AM
Originally Posted by AndyK
Team Viewer it is. Have it open and waiting I think...

Did this get sorted out for you?
Posted By: SSPhone Re: IVP8 Voicemail admin password - 12/03/18 12:59 PM
Carlos, we worked on it last week but he couldn't get connected to the VM I think it was a cable comm port issue.
Posted By: Carlos#1 Re: IVP8 Voicemail admin password - 12/03/18 09:35 PM
Do you want me to take a look? I have Teamviewer 14 available
Posted By: SSPhone Re: IVP8 Voicemail admin password - 12/05/18 05:57 PM
It wasn't a team viewer issue the issue is he doesn't have a connection to the voicemail.
Posted By: Carlos#1 Re: IVP8 Voicemail admin password - 12/06/18 02:33 AM
Originally Posted by SSPhone
It wasn't a team viewer issue the issue is he doesn't have a connection to the voicemail.

OK no worries
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