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Posted By: murthy64 Vodavi 2.1 with Pathfinder Help Please - 09/19/07 08:44 PM
I am trying to set up music on hold in the Vodavi 2.1 phone system. Let that alone, now the hold button on the phones doesn't work. All I did was to go to maint->COS->page 7 choose queuing and music on hold. I have set up the VOX files under d:\pathfinder\hellont\vox directory just as the help manual described. Needless to say the music on hold never happened. I restarted the system several times. Still the hold button on the phones doesn't work. BTW, the OS is Windows XP ME. I'd appreciate your kind help.
Thanks
Murthy
Posted By: EV607797 Re: Vodavi 2.1 with Pathfinder Help Please - 09/20/07 08:14 AM
The music on hold option on the voice mail has nothing to do with the music on hold for the phone system (the music that the callers will hear).

We'll need to know the specific Vodavi phone system that you are using in order to assist. Get the model number from the label on the system cabinet. Then, go to any phone with a display and dial 605. This will show you the current software level. Once we have this information, we can give you better direction.
Posted By: murthy64 Re: Vodavi 2.1 with Pathfinder Help Please - 09/20/07 09:12 AM
Hi Admin
Here are the details:

Vodavi 3000-00
Eng. Ver. 2.20 - 2FE3
XTS Basic

Here is an update on the hold feature. The caller is put on hold but the button on the Vodavi phones is not lighting up.

I am very grateful for your kind help.
Murthy
Posted By: oobie Re: Vodavi 2.1 with Pathfinder Help Please - 09/20/07 10:50 AM
The hold button shouldn't light up, either the line key or the Loop button would be flashing, this means the call is on hold!! The MOH gets connected to either the correct pair on the MISB or a unused CO line.
Posted By: murthy64 Re: Vodavi 2.1 with Pathfinder Help Please - 09/20/07 12:23 PM
I am trying to connect to MISB (has 2 serial ports) using Hyperterm PE. I don't see any Vodavi logo. I am not in a position to use WinDBA. Is there some way I can enable MOH?

I have seen a thread in this group that talks about how to hook up the wintel audio-out port to the PBX. Unfortunately there are no specific tips.

I'd appreciate your kind help.
Murthy
Posted By: oobie Re: Vodavi 2.1 with Pathfinder Help Please - 09/21/07 05:15 AM
From reading the post I am getting that you are unfamiliar with the Vodavi XTS system and the questions you are asking are installer level questions. Your best bet would be to contact a local Vodavi/Vertical vendor and have them take care of this.

And just so you know you can not connect to the serial ports on the MISB to program it is the serial port on the MPB. You can enable MOH by entering programming via the phone(first port) but i will tell you by default that it is enabled I believe you just need someone to tell you the Jumper connection from the MISB which is Black/Blue on the tail.
Posted By: murthy64 Re: Vodavi 2.1 with Pathfinder Help Please - 09/21/07 06:25 AM
Hi Oobie

I tried connecting to the serial port using Hyperterm PE with various settings on the baud, flow control, parity, etc. But nothing worked.

Now I have resigned to use the hold message on the Pathfinder. The manual says one can use upto 9 messages by placing the VOX files in the hellont\vox directory. Can you please tell me the exact path? I tried placing the files in the d:\pathfinder\vox directory along with the system VOX files.

Thanks for your kind help

Murthy
As Ed stated, the Pathfinder MOH has nothing to do with the XTS MOH. You'll need to use a MOH port and a third party MOH device for this task.
Posted By: EV607797 Re: Vodavi 2.1 with Pathfinder Help Please - 09/21/07 07:12 AM
The VOX files in the Pathfinder are only for calls that are physically being held within the Pathfinder itself, as in with ACD applications or supervised transfers.

A call placed on hold by a phone user will never have any relationship with the files in the voice mail. Music on hold requires the physical wired connection that was mentioned, along with a third-party music source.

Don't waste your time with the two serial ports on the MISB; they are outputs for printers, etc., not programming interfaces.
Posted By: murthy64 Re: Vodavi 2.1 with Pathfinder Help Please - 09/21/07 07:33 AM
Hi Ed

I would like your feedback on
a) the format of hold files (VOX, MP3, WAV, etc.)
b) the path where the hold files are placed on the
Windows XP ME hard drive

I understand what you are saying. Right now our
provider is saying two things:

a) they don't know about Pathfinder's hold

b) they want to charge us every time we want to change the VOX file. This can add up to $500 per
change! All we want to do is play a message that changes by the day.

Thanks & Regards
Murthy

ps: I tried serial connection to MBP using
Hyperterm PE with various baud, flow, stopbit,etc. settings. Still nothing worked--no Vodavi logo.
I have also used a port monitor to see if the
MBP is sending a login challenge prompt...nada, zip
Posted By: EV607797 Re: Vodavi 2.1 with Pathfinder Help Please - 09/21/07 08:07 AM
I can't help you with question #1. I am not very familiar with that stuff, so you'll need to wait for one of the other Vodavi folks to chime in. Not very many people even reference this feature of the voice mail because it's really of no use. Again, the hold files in the Pathfinder have nothing to do with music on hold. I do understand your desire to have daily message changes, but the files in the Pathfinder aren't what you are looking for in order to accomplish this.

As for the fees being charged by your current vendor, I really don't know what to say. You may want to contact Vodavi directly and seek another opinion from a different vendor. They will be able to help you locate someone in your area at www.vodavi.com.

As for the Hyperterminal issues, there is no Vodavi logo given to enter the programming mode. We are not permitted to go any further with this matter as support here is limited to user-level features only.
Posted By: murthy64 Re: Vodavi 2.1 with Pathfinder Help Please - 09/21/07 10:20 AM
Hi Ed

Let me describe what I ideally want our phone system do:

a) outside caller calls our number 201-489-0964 and chooses extension 111
b) in Pathfinder Ext.111 is set to Supervised Transfer with hold enabled;
c) ext.111 is busy
d) the caller is asked to 1)leave a message 2)hold
e) the caller chooses to hold
f) the callser listens to a message that changes
every day

I should be able to change the hold message (VOX file) using a VB script. If Pathfinder/Vodavi didn't intend to make it flexible for low-budget companies like ours, what's the point in having this feature?

Personally I don't like MOH. I'd rather be kept in void or presented with clicks. Your mileage may vary.

I'd appreciate your kind help.

Thanks
Murthy
Posted By: STS E Re: Vodavi 2.1 with Pathfinder Help Please - 09/21/07 10:31 AM
Murthy

IMHO,you need on site help from a VODAVI tech.

Do you understand your fixing to modify you system for better or worse?

Your system is important to your business, is it not ?
Posted By: murthy64 Re: Vodavi 2.1 with Pathfinder Help Please - 09/21/07 11:00 AM
Hi TJ

My provider has charged us for changing greetings! Much of that info is in the public domain. I made a search at altavista.com for "vodavi xts user guide" and there were so many links. Do you recommend a highly trained card-carrying CWA member to come on site to record a greeting and charge us for 3 hours of work?

By placing a few VOX files on the Pathfinder I am not going break the system!!

Thanks
Murthy
ps: Don't get me wrong about the reference to CWA. I contributed to their ad in Washington Post. :-)
Murthy,
Please understand you're talking to people who make their living doing the very thing your complaining about. The majority of which are not members of any union.

As has been said, the purpose of the board is to assist end users with typical end user questions. It is not to help someone learn how to program their phone system.

I would caution you against making changes to the Pathfinder using scripts or other modifications not covered by the manufacturer. You may inadvertently cause more issues than you care too. You may also render your Pathfinder useless and the only fix may be to reinstall all of the software.

If you own the system and wish to take the risks involved, after you've been warned by four different factory trained technicians, then I wish you luck. However, this board will not be able to give you assistance.

Thank you for your understanding.

-Larry
Posted By: murthy64 Re: Vodavi 2.1 with Pathfinder Help Please - 09/21/07 02:04 PM
Thanks Ed, Larry, Oogie and TJ.

I fixed my problem. The filenames AAHOLD.0 thru AAHOLD.9 had to be in caps.
and the directory has to be <drive>\pathfinder\vox
where <drive> is c:, d:, etc. The files have to be VOX. I used an mp3 to vox converter with phone quality and 320 bit rate. Apparently, there is no limit on the size of the files. The system will play the file, for however long the file is, and present the options.

It works great!

Larry: your remarks are well taken. The CWA's I work with don't know about operating systems and file name conventions, in my humble opinion.

Thanks & Regards
Murthy
Posted By: Deltron Re: Vodavi 2.1 with Pathfinder Help Please - 09/21/07 03:56 PM
Murthy, as fewer and fewer technicians at all levels deal with the command line, you will find this to be quite common. I struggle with my employees making mods to a number of voice mail systems that run solely on DOS.

DOS file conventions and commands are completely alien to them.

Just ask a telephone or computer tech "what is copy con"?
If you look at the specifications for the Pathfinder software you will notice that it shouldn't be installed on Windows ME because it won't be supported.
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