Hi Everyone. New XTSCip. 3.5 software. Flex button programming. When I try to blank out a button so my customer can program whatever, the system seems to assign 0 for operator. Here's the sequence; Flexible button assignment, to blank out button 19 I dial 19 0 HOLD. When I get out of programming and press button 19, it calls the operator. Tech service wants copy of the data base. Has anyone else experienced this problem?

I recently upgraded an XTSc to 3.5 and did some button programing afterwards. I don't recall having an issue.

Can you blank out the buttons from the phone? (press SPD, SPD, button, flash)

At least tech support is willing to look at the database. Unfortunately, if dwflood's advice doesn't work, the next thing I expect you to hear from tech support is to reinitialize the station database. It is the stock answer. You could try a circumvent an entire station reinitialization however and just reinitialize a single station. How you may ask? Turn off station lock and plug in a different type phone. When it is recognized, plug the original phone back in. The station will be initialized to factory settings. If dwflood's advice doesn't work then, I would suspect a bug in your S/W.

If you want to empty a button you can go use the speed speed, button, flash sequence at the phone itself.

I tried the stuff you guys listed. The Super at Vertical wants me to send him the database. I downloaded it and will send tomorrow. I guess I was just hoping someone else had a fix besides running thru the regiment of the Vertical show.
thanks for all the replies.
tk