I have a customer who has an STSe and an In-Skin flash card vm. She is complaining about saving a message and then when she goes back in to her mail box to listen to saved messages, there's is nothing there but the sound of a hang up. They had version 20052 and I updated it, but I was just wondering if anyone knew if that was a fix for my particular problem. Thanks for any replies.
ted

We had a similar problem once. I had modified some of the Class of Service settings which is a big no-no. We selected the best canned COS, reinitialized and reprogrammed. No problems since. If your COS is ok, you may still need to R&R.

Dave,

What do yo u mean about a big no no in modifying a COS?

Thanks for the reply.I will wait and see how my upgrade does. I changed the COS to 2. I'm kinda disappointed in our new website. With the old one you could go back through tech bulletins and find out why Vodavi fixed something. I guess progress leave some things behind.
ted

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What do yo u mean about a big no no in modifying a COS?
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I had changed message lengths and such from the canned mailbox COS settings. Vodavi said that doing this can cause problems and advised that we stick with the canned settings.

I got ya dave I was thinking this was HDD!