STS Auto-Pickup - 01/27/11 01:33 PM
Hi,
There's been a bit of office shuffling going around my workplace recently.
We have a Vodavi STSe system with about 7 lines and a dozen stations & used the Station Relocation feature to move stations to new offices along with their users. I thought this would also transfer all settings, but it apparently did not.
Most stations were set so that when a user picked up their phone when there was an incoming call, it automatically connected to the incoming line - instead of requiring a button press.
Two stations were not set up this way (intentionally). An auto-pickup user has moved into an office of a non-auto station. Even though the station has been successfully relocated, the phone doesn't auto-pickup.
It also doesn't sound any ring, only the red LED.
Looking through the manual, the only settings that might be associated with this are "Preferred Line Answer" & "Ring Assignments". But Preferred Line Answer is enabled and all lines show ring assignments of "A" for "All Modes".
Any help is appreciated, thanks.
There's been a bit of office shuffling going around my workplace recently.
We have a Vodavi STSe system with about 7 lines and a dozen stations & used the Station Relocation feature to move stations to new offices along with their users. I thought this would also transfer all settings, but it apparently did not.
Most stations were set so that when a user picked up their phone when there was an incoming call, it automatically connected to the incoming line - instead of requiring a button press.
Two stations were not set up this way (intentionally). An auto-pickup user has moved into an office of a non-auto station. Even though the station has been successfully relocated, the phone doesn't auto-pickup.
It also doesn't sound any ring, only the red LED.
Looking through the manual, the only settings that might be associated with this are "Preferred Line Answer" & "Ring Assignments". But Preferred Line Answer is enabled and all lines show ring assignments of "A" for "All Modes".
Any help is appreciated, thanks.