Hi guys. This is probably simple. I have 30 lines. 20 lines for company A, 5 lines for company B, and 5 lines for company C.
Company A goes to Menu 100.
Company B goes to Menu 300.
Company C goes to Menu 500.
The problem that its doing is on Company C. When all the lines are used up, it will not play Menu 500 greeting but plays Menu 100 greeting. How do I make the system go back to Menu 500 greeting if all lines are taken.
Thank you for any help. Very much appreciate it.
If the 5 lines for company C are rolling over to company A when they are busy there is nothing you can do about it.
Personally I would switch to a PRI circuit and then it would make no difference which channel the calls come in on.
So I have to contact the phone company ? to make them roll over the last number to the first number?
for example:
line one is 222-1111
line two is 222-2222
line three is 222-3333
line four is 222-4444
line five is 222-5555
Currently it goes down the line. So I have to instruct them that if line 222-5555 is busy, it goes back to line one 222-1111 which is the main line?
How do you have thirty lines on an STS? The max is 28 with a PRI. With analog lines it is 24.
I was just giving an example, I don't necessary have 30 lines. Sorry for the confusion
What type of voice mail is it?
That is just circular hunting that you order from your service provider. Ask them to set the hunting order so that the last member hunts to the first, essentially creating a circle for each company. True, if all numbers in the hunt group are busy, the subsequent callers will receive a busy signal. As Skip said, there's no way around this condition unless you have all of the lines delivered via ISDN-PRI service.
This is a very common request since people often rely upon the caller ID information of the call that they missed to return the call.
It's really quite simple.
hello again. Sorry to bring this up.
I was able to get the phone company to change the hunt group however I am having an issue with reprogramming the additional line.
To recap:
have a vodavi sts with pathfinder. There are 3 companies on this system.
Company A has 10 lines goes to menu 100
Company B has 5 lines goes to menu 300
Company C has 3 Lines goes to menu 500.
I had the phone company take one line from Company A and add it to Company C hunting group.
So now Company C has 4 lines so if all lines are used then the last number will get a busy signal.
Well i'm having an issue with when the line that I move over to Company C, when that line is used, it plays Company A voice greeting. I would like it to play Company C voice greeting.
I checked the CO line programming and that line is in the same line group as all the other company C lines.
How do I go about changing it? any help is appreciated.
Being in the same group isn't the issue...that has more to do with outgoing than how the calls ring. You need to makes the line ring to the same extension or vm group as the rest of the lines for company c. Check ring assignment in flash 40 programming.
thanks for the response derrick.
which button would the ring assignment be under flash 40? page a, b, or c?
i tried to copy all the setting from the other line to the new line.
One thing I notice is in page a, button 13, it shows H450A when the other company C has a blank in that button.
okay I found the ring assignment under flash 40 in page A button 10.
It say "Enter DDDR", after inputing it in, would that relate to button 13?
after research, button 10 changes the ring assignment and on button 13 show what the ring assignment is.
can someone tell me what I need to input in button 10 so it show "NONE" in button 13.
Thank you.
sorry for so many response. After doing some additional research, I found what I need to do for ring assignment. I was able to get it to work. Found a manual for the vodavi and read through it.
if anyone wants to know, let me know. Thank you.