atcomsystems.ca/forum
Posted By: Tomscom Starplus STS Feedback - 10/11/11 06:02 PM
I have a customer with a Starplus STS that is having a problem with what they descibe as noise and feedback in the lines. This comes and goes and can be eliminated with a reboot, but it comes back after a few days and they have to reboot again. They also have trouble getting a line when this happens. Any Ideas on what we could try?
Posted By: Derrick Re: Starplus STS Feedback - 10/11/11 06:29 PM
Bad co ports. If it is on the backplane (lines 1 to 4), you could try reseating the cid module. If that doesn't do it...the system is suffering from age most likely.
Posted By: Tomscom Re: Starplus STS Feedback - 10/12/11 11:34 AM
Thanks, I will try changing the co cards out one at a time and will also reseat the cid module. They had a bad co card and we replaced it a few weeks ago and a week or so after that is when this problem started. I'm thinking we may have been sent a defective co card.
© Sundance Phone System Forums - VOIP & Cloud Phone Help