atcomsystems.ca/forum
Posted By: dreef Vodavi 612 system - 04/23/13 03:08 PM
I have a customer who has a Vodavi 612 system with a Dispatch voicemail analog system. Their system lost programming the other day. I have reprogramed the system with one issue. They use to forward station 1oo offnet to a cell phone number within the offnet fwd to speed bin location. I have set this back up to the best of my knowledge but it does not work. Call comes in AA answers caller dials 0 operator operatpr is fwd offnet to speed bin 25, the system places me on hold grabs a line them repeat main greeting this continues if I dial 0.

Thanks
Posted By: MnDave Re: Vodavi 612 system - 04/23/13 03:31 PM
The extension setting in AA needs to be set to blind transfer.
Edit: But if you didn't need to reprogram the Dispatch, check these items:
1. Does the speed bin work all by itself?
2. Does a manually transferred call to "0" follow your off- net forwarding?
Posted By: dreef Re: Vodavi 612 system - 04/23/13 06:44 PM
yes I can dial 0 from a phone and it dial the off-net number just fine.
Posted By: Derrick Re: Vodavi 612 system - 04/23/13 07:42 PM
I seem to remember that there was a bug with the dispatch that would not let you transfer a call directly to an ext fwd station. You have to transfer to an extension that is no answer forwarded to the ext forwarded phone first.
Posted By: dreef Re: Vodavi 612 system - 04/23/13 10:42 PM
could you go into more detail
Posted By: Derrick Re: Vodavi 612 system - 04/24/13 02:19 AM
no answer forward the 0 extension to another phone that is external forwarded to the speed dial number.
© Sundance Phone System Forums - VOIP & Cloud Phone Help