I know just enough to get in trouble...

I went into the system (xxxxxx) and turned a phone's ringer on that was previously off (Flash 40 Button 10). Somewhere along the way while I was fumbling through that, I disabled my "press 9 to get an outside line."

Along with that, we have a direct line that you can dial into and enter in an extension # to get a person's desk that has also been disabled. That number now dials directly into the person's office whose phone I turned on the ringer.

Also, we have a night button that tells people you have reached us after hours which also has been disabled.

The automated direct line and after hours was all created in house, so it can be recreated again if need be, I just think I turned something off or on and I can't figure out how to get it back.

Thanks.

Why not just remove that extension from the ringing assignment and see if you are back to square one before trying anything else?

Actions have reactions. What you did was assign your line(s) to ring directly to the extension that you made "ring". What you probably did affected ringing to a hunt group of 450 or a voice mail group of 440 with VMID. Did you jot down the previous settings prior to making your changes?

There are three ring modes...day, night, special and combos of those three. When you program ringing you have to enter the line range and then the extension number followed by the proper code. If you enter a conflict the system will change things on you. 1 is day 2 is night 3 is special 7 is all the time. I think that is where you made your mistake. Either 440 or 450 is not there anymore as a night destination just as Dave said.

There was also mention of losing the "dial 9" access for outside lines. It sounds as if you hit button 8 for line groups and changed it inadvertently. Go back there and put the active lines back into group #1 and you'll be fine.

I can get a dial tone when I dial 9 if I enable the LCR on - but that doesn't allow me to actually make a phone call, it just gives me a dial tone and then nonsense ensues after 7 digits are dialed.

I have the settings set in group 1 (options 0-23).

When I was learning to navigate through the system, I think I just enabled something or disabled something without realizing it and now i've gone through flash 5, flash 6 and flash 40 looking through all the system settings to see if anything looks out of place.

I can dial 88001 through 88008 to get a dial tone - I just did something that disabled my dial 9 capability as well as my automated answering system.

I've thrown in the white flag and have an expert coming in to yell at me for touching things I have no business touching.

I appreciate the feedback very much. Thank you.

You need to put all of your active lines into group 1 in Flash 40. Put any and all unused line ports into group 0 the same way. I think that dialing 9 is grabbing an unused line. You definitely do not want to enable LCR.

Lcr provides what I call simulated dial tone...it isn't coming from the telco, it is generated by the phone system itself.