XTS Toll Restriction Override - 03/20/14 05:31 PM
We have a customer (a hospital) that needs to override toll restriction levels on some stations during emergencies. Normally, we just create a system speed dial bin between 9060 and 9099 with only a pause stored in it. The caller presses their speed button, dials 9090 and unrestricted dial tone is returned to them for that one call. It works great when using POTS lines.
But this customer has two PRIs.....
Pressing speed and 9090 returns a busy signal. We have tried inserting a 1 in the bin, which just returns a "cannot be completed" recording. We have tried multiple pauses. Nothing works. Same thing here on our system at the office. It appears that whatever is stored in the speed bin is immediately outpulsed to the CO before any dialing can be done. Note that we are not using LCR at this site, although we have tried it both ways.
Dialing 801 to select a trunk group first doesn't work in any combination either.
Using account codes requires an account code button on all of the phones, which we can't do. Any ideas?
But this customer has two PRIs.....
Pressing speed and 9090 returns a busy signal. We have tried inserting a 1 in the bin, which just returns a "cannot be completed" recording. We have tried multiple pauses. Nothing works. Same thing here on our system at the office. It appears that whatever is stored in the speed bin is immediately outpulsed to the CO before any dialing can be done. Note that we are not using LCR at this site, although we have tried it both ways.
Dialing 801 to select a trunk group first doesn't work in any combination either.
Using account codes requires an account code button on all of the phones, which we can't do. Any ideas?