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Posted By: Gary S. sts - 11/07/16 09:13 PM
Customer says, loosing calls on hold. Put call on hold, go back to pick up the call, gone. Customer calls back said disconnected. I did extend the on hold timer.
thanks gary s
Posted By: Derrick Re: sts - 11/07/16 09:14 PM
Any music on hold playing? Callers will sometimes think they have been disconnected and will hang up if they don't hear anything.
Posted By: Gary S. Re: sts - 11/10/16 01:26 AM
No M.O.H.
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