Hi There!
PM is a good idea to get a quick response.
Unfortunately, I have had no luck with Rauland, Dukane or Telecor.
In our system, they have authorized the internal repair shop (who will not do this work) but refuse to vend to the repair contractors actually supporting the older gear. It makes a $5,000.00 refurb into a new $50,000.00 system. It's like trading a teacher-year in this tight economy for some schematics and obsolete software. It will mean millions for our city alone.
Something should be done to open the independent service operator up to this business the dealers do not want.
New system bids should require the following be licensed to the site of installation:
A Full and Complete Documentation Set- Operators Manual
- Service Manual
- Installation Manual
- Configuration Manual
- Parts Lists with Generic ID
- Schematics
- Parts Layout
ALL SOFTWARE REQUIRED- Diagnostics
- Configuration
- Operation
:toast: