We have 8 NEC 2000IVS/IVS2/IPS series phone systems all T1'd together and running fine through CCIS for 7 years now. CBLD/NEC both installed, NEC now troubleshoots on emergencies only.
I've figured out on my own how to get SMDR for all 8 systems to connect to AIMWorX at our main site. However, I have a couple questions on 3 of those sites that first have to connect to 2 of those 8 first before going to our main site.
I'm looking for someone who might be able answer a couple questions for a guy whose learning as he goes... me!
I have, ready to email, most important SMDR settings for all sites on one Excel sheet side by side. I also have a .gif diagram of all sites showing how they connect to each other. And a word document with 6 short questions. Anyone willing to at least take a look... please?
Thanks Guys
Rob
I can try to help but would prefer to keep it here. or use a fourm called
www.tek-tips.com ------------------
Hot Rod
Ok thanks Rod, here goes hope you can help:
Ok here is the setup of our sites:
• Site 1= 2000IPS (Main site)
• Site 2= 2000IVS T1 to Site 1
• Site 3= 2000IVS T1 to Site 1
• Site 4= 2000IVS2 T1 to Site 1
• Site 5= 2000IVS T1 to Site 1
• Site 6= 2000IVS T1 to Site 5
• Site 7= 2000IVS T1 to Site 3
• Site 8= 2000IVS2 T1 to Site 5
SMDR troubles I still can’t figure out:
• When site 5 (2500) calls either site 6 (2800) or site 8 (4500) I see the call, however, when either of those two sites call site 5 back I do not see the call.
• When site 3 (2300) calls site 7 (4100/4300) I see the call, however, when site 7 calls site 3 back I do not see the call.
• When any site other than Site 3 (2300) calls Site 7 (4100/4300) the same call will appear on two separate identical lines.
• When any site other than Site 5 (2500) calls either site 6 (2800) or site 8 (4500) the call will appear on two separate identical lines.
• On sites 6 (2800), 7 (4100/4300), and 8 (4500) I do not see any outside 10 digit calls i.e. (540) 555-1234.
• Site 4 (2400) I don’t see anything.
Okay this will look weird but here we go,
Site 5 has three CCIS links meaning that they have three CCH's Common Channel Handler's. 0-7
A703>X>0
A704>X>ZZZZZ X is for the CCH pointing back to Site 1 and ZZZZZ is for the Point code of site 1.
A703>X>1
A704>X>ZZZZZ X is for the CCH pointing to site 6 and ZZZZZ is for the Point code of site 1.
A703>X>1
A704>X>ZZZZZ X is for the CCH pointing to site 8 and ZZZZZ is for the point code of site 1.
Site 6 and 8 Have one CCIS link pointing back to site 5 here is how it should look.
A703>0>0
A704>0>ZZZZZ ZZZZZ is the point code of Site 1.
Site 3 has two CCIS links
A703>X>0
A704>X>ZZZZZ X is for the CCH pointing to site 1 and ZZZZZ is for the point code of site 1.
A703>X>1
A704>X>ZZZZZ X is for the CCH pointing back to site 7 and ZZZZZ is for the point code of site 1
Site 7 has one CCH it should look like this.
A703>0>0
A704>0>ZZZZZ ZZZZZ is for the point code of site 1
Try this and let me know,
------------------
Hot Rod
Thanks Rod,
All that is correct except for CMA703 at site 5.
Here is the way it is set:
CMA703>0>0
CMA703>1>3
CMA703>2>3
I tried a while back setting CCH's 2 & 3 to a number 1 instead of a 3 and I lost communication to both sites. Therefore I put them both back to a setting of 3 (Not To Be Provided).
Everything else is already set the way that you suggested Rod. Let me see if I could dissect this Excel sheet to show you better how everything is setup. Hope this site has lots of room! hehe
Site 1
COMMAND=08
08>040:0-
08>053:1-
08>368:0-
08>370:1-
08>377:1-
08>378:1-
08>379:0-
08>424:1-
08>425:1-
08>426:1-
08>463:0-
COMMAND=A703
A703>0:1-
A703>1:1-
A703>2:1-
A703>3:1-
COMMAND=A704
A704>0:NONE-
A704>1:NONE-
A704>2:NONE-
A704>3:NONE-
COMMAND=A726
A726>0:0-
A726>1:0-
A726>2:0-
A726>3:0-
COMMAND=A727
A727>0:1-
A727>1:1-
A727>2:1-
A727>3:1-
COMMAND=A728
A728>0:0-
A728>1:0-
A728>2:0-
A728>3:0-
COMMAND=D000
D000>70:0-
D000>76:0-
D000>77:0-
D000>79:0-
COMMAND=D001
D001>20:5-
D001>21:0-
D001>22:1-
D001>23:0-
D001>80:4-
D001>81:0-
D001>82:3-
D001>84:1-
D001>85:48-
D001>86:33-
D001>100:0-
D001>104:0-
D001>105:0-
D001>106:0-
D001>120:24-
D001>140:0-
D001>179:4-
D001>239:1-
COMMAND=D003
D003>24:0-
D003>26:0-
D003>29:100-
COMMAND=D004
D004>55:0-
D004>56:0-
COMMAND=D016
D016>0016:1-
D016>0017:0-
D016>0021:0-
D016>0022:0-
D016>0030:0-
D016>0031:0-
D016>0032:0-
D016>0055:0-
D016>0058:0-
COMMAND=D027
D027>0000:9-
D027>0001:9-
D027>0002:9-
D027>0003:9-
D027>0004:9-
D027>0005:9-
D027>0006:9-
D027>0007:9-
D027>0008:9-
D027>0009:9-
COMMAND=D034
D034>0000:11-
D034>0001:11-
D034>0002:11-
D034>0003:11-
D034>0004:11-
D034>0005:11-
D034>0006:11-
D034>0007:11-
D034>0008:11-
D034>0009:11-
Site 3
COMMAND=08
08>040:0-
08>053:1-
08>368:1-
08>370:1-
08>377:0-
08>378:0-
08>379:0-
08>424:1-
08>425:1-
08>426:1-
08>463:1-
COMMAND=A703
A703>0:0-
A703>1:3-
A703>2:3-
A703>3:3-
COMMAND=A704
A704>0:00001-
A704>1:00001-
A704>2:NONE-
A704>3:NONE-
COMMAND=A726
A726>0:0-
A726>1:0-
A726>2:1-
A726>3:1-
COMMAND=A727
A727>0:1-
A727>1:1-
A727>2:1-
A727>3:1-
COMMAND=A728
A728>0:0-
A728>1:0-
A728>2:1-
A728>3:1-
COMMAND=D000
D000>70:1-
D000>76:1-
D000>77:1-
D000>79:0-
COMMAND=D001
D001>20:2-
D001>21:0-
D001>22:0-
D001>23:1-
D001>80:4-
D001>81:0-
D001>82:3-
D001>84:1-
D001>85:48-
D001>86:33-
D001>100:0-
D001>104:0-
D001>105:0-
D001>106:0-
D001>120:0-
D001>140:0-
D001>179:0-
D001>239:0-
COMMAND=D003
D003>24:0-
D003>26:0-
D003>29:0-
COMMAND=D004
D004>55:0-
D004>56:0-
COMMAND=D016
D016>0016:1-
D016>0017:0-
D016>0021:1-
D016>0022:0-
D016>0030:1-
D016>0031:1-
D016>0032:1-
D016>0055:0-
D016>0058:1-
COMMAND=D027
D027>0000:9-
D027>0001:9-
D027>0002:9-
D027>0003:9-
D027>0004:9-
D027>0005:9-
D027>0006:9-
D027>0007:9-
D027>0008:9-
D027>0009:9-
COMMAND=D034
D034>0000:11-
D034>0001:11-
D034>0002:11-
D034>0003:11-
D034>0004:11-
D034>0005:11-
D034>0006:11-
D034>0007:11-
D034>0008:11-
D034>0009:11-
Site 5
COMMAND=08
08>040:0-
08>053:1-
08>368:1-
08>370:1-
08>377:0-
08>378:0-
08>379:0-
08>424:1-
08>425:1-
08>426:1-
08>463:1-
COMMAND=A703
A703>0:0-
A703>1:3-
A703>2:3-
A703>3:0-
COMMAND=A704
A704>0:00001-
A704>1:00001-
A704>2:00001-
A704>3:NONE-
COMMAND=A726
A726>0:0-
A726>1:0-
A726>2:0-
A726>3:1-
COMMAND=A727
A727>0:1-
A727>1:1-
A727>2:1-
A727>3:1-
COMMAND=A728
A728>0:1-
A728>1:1-
A728>2:1-
A728>3:1-
COMMAND=D000
D000>70:1-
D000>76:1-
D000>77:1-
D000>79:0-
COMMAND=D001
D001>20:2-
D001>21:0-
D001>22:0-
D001>23:1-
D001>80:4-
D001>81:0-
D001>82:3-
D001>84:1-
D001>85:48-
D001>86:33-
D001>100:0-
D001>104:0-
D001>105:0-
D001>106:0-
D001>120:0-
D001>140:0-
D001>179:0-
D001>239:0-
COMMAND=D003
D003>26:0-
D003>24:0-
D003>29:0-
COMMAND=D004
D004>55:0-
D004>56:0-
COMMAND=D016
D016>0016:1-
D016>0017:0-
D016>0021:1-
D016>0022:0-
D016>0030:1-
D016>0031:1-
D016>0032:1-
D016>0055:0-
D016>0058:1-
COMMAND=D027
D027>0000:9-
D027>0001:9-
D027>0002:9-
D027>0003:9-
D027>0004:9-
D027>0005:9-
D027>0006:9-
D027>0007:9-
D027>0008:9-
D027>0009:9-
COMMAND=D034
D034>0000:11-
D034>0001:11-
D034>0002:11-
D034>0003:11-
D034>0004:11-
D034>0005:11-
D034>0006:11-
D034>0007:11-
D034>0008:11-
D034>0009:11-
Site 6
COMMAND=08
08>040:0-
08>053:1-
08>368:1-
08>370:1-
08>377:0-
08>378:0-
08>379:0-
08>424:1-
08>425:1-
08>426:1-
08>463:1-
COMMAND=A703
A703>0:0-
A703>1:3-
A703>2:3-
A703>3:3-
COMMAND=A704
A704>0:00001-
A704>1:NONE-
A704>2:NONE-
A704>3:NONE-
COMMAND=A726
A726>0:0-
A726>1:1-
A726>2:1-
A726>3:1-
COMMAND=A727
A727>0:1-
A727>1:1-
A727>2:1-
A727>3:1-
COMMAND=A728
A728>0:1-
A728>1:1-
A728>2:1-
A728>3:1-
COMMAND=D000
D000>70:1-
D000>76:1-
D000>77:1-
D000>79:0-
COMMAND=D001
D001>20:2-
D001>21:0-
D001>22:0-
D001>23:1-
D001>80:4-
D001>81:0-
D001>82:3-
D001>84:1-
D001>85:48-
D001>86:33-
D001>100:0-
D001>104:0-
D001>105:0-
D001>106:0-
D001>120:0-
D001>140:0-
D001>179:0-
D001>239:0-
COMMAND=D003
D003>24:0-
D003>26:0-
D003>29:0-
COMMAND=D004
D004>55:0-
D004>56:0-
COMMAND=D016
D016>0016:1-
D016>0017:0-
D016>0021:1-
D016>0022:0-
D016>0030:1-
D016>0031:1-
D016>0032:1-
D016>0055:0-
D016>0058:1-
COMMAND=D027
D027>0000:9-
D027>0001:9-
D027>0002:9-
D027>0003:9-
D027>0004:9-
D027>0005:9-
D027>0006:9-
D027>0007:9-
D027>0008:9-
D027>0009:9-
COMMAND=D034
D034>0000:11-
D034>0001:11-
D034>0002:11-
D034>0003:11-
D034>0004:11-
D034>0005:11-
D034>0006:11-
D034>0007:11-
D034>0008:11-
D034>0009:11-
Site 7
COMMAND=08
08>040:0-
08>053:1-
08>368:1-
08>370:1-
08>377:0-
08>378:0-
08>379:0-
08>424:1-
08>425:1-
08>426:1-
08>463:1-
COMMAND=A703
A703>0:0-
A703>1:3-
A703>2:3-
A703>3:3-
COMMAND=A704
A704>0:00001-
A704>1:NONE-
A704>2:NONE-
A704>3:NONE-
COMMAND=A726
A726>0:0-
A726>1:1-
A726>2:1-
A726>3:1-
COMMAND=A727
A727>0:1-
A727>1:1-
A727>2:1-
A727>3:1-
COMMAND=A728
A728>0:0-
A728>1:1-
A728>2:1-
A728>3:1-
COMMAND=D000
D000>70:1-
D000>76:1-
D000>77:1-
D000>79:0-
COMMAND=D001
D001>20:2-
D001>21:0-
D001>22:0-
D001>23:1-
D001>80:4-
D001>81:0-
D001>82:3-
D001>84:1-
D001>85:48-
D001>86:33-
D001>100:0-
D001>104:0-
D001>105:0-
D001>106:0-
D001>120:0-
D001>140:0-
D001>179:0-
D001>239:0-
COMMAND=D003
D003>24:0-
D003>26:0-
D003>29:0-
COMMAND=D004
D004>55:0-
D004>56:0-
COMMAND=D016
D016>0016:1-
D016>0017:0-
D016>0021:1-
D016>0022:0-
D016>0030:1-
D016>0031:1-
D016>0032:1-
D016>0055:0-
D016>0058:1-
COMMAND=D027
D027>0000:9-
D027>0001:9-
D027>0002:9-
D027>0003:9-
D027>0004:9-
D027>0005:9-
D027>0006:9-
D027>0007:9-
D027>0008:9-
D027>0009:9-
COMMAND=D034
D034>0000:11-
D034>0001:11-
D034>0002:11-
D034>0003:11-
D034>0004:11-
D034>0005:11-
D034>0006:11-
D034>0007:11-
D034>0008:11-
D034>0009:11-
Site 8
COMMAND=08
08>040:0-
08>053:1-
08>368:1-
08>370:1-
08>377:0-
08>378:0-
08>379:0-
08>424:1-
08>425:1-
08>426:1-
08>463:1-
COMMAND=A703
A703>0:0-
A703>1:3-
A703>2:3-
A703>3:3-
COMMAND=A704
A704>0:00001-
A704>1:NONE-
A704>2:NONE-
A704>3:NONE-
COMMAND=A726
A726>0:0-
A726>1:1-
A726>2:1-
A726>3:1-
COMMAND=A727
A727>0:1-
A727>1:1-
A727>2:1-
A727>3:1-
COMMAND=A728
A728>0:0-
A728>1:1-
A728>2:1-
A728>3:1-
COMMAND=D000
D000>70:1-
D000>76:1-
D000>77:1-
D000>79:0-
COMMAND=D001
D001>20:2-
D001>21:0-
D001>22:0-
D001>23:1-
D001>80:4-
D001>81:0-
D001>82:3-
D001>84:1-
D001>85:0-
D001>86:0-
D001>100:0-
D001>104:0-
D001>105:0-
D001>106:0-
D001>120:0-
D001>140:0-
D001>179:0-
D001>239:0-
COMMAND=D003
D003>24:0-
D003>26:0-
D003>29:0-
COMMAND=D004
D004>55:0-
D004>56:0-
COMMAND=D016
D016>0016:1-
D016>0017:0-
D016>0021:1-
D016>0022:0-
D016>0030:1-
D016>0031:1-
D016>0032:1-
D016>0055:0-
D016>0058:1-
COMMAND=D027
D027>0000:9-
D027>0001:9-
D027>0002:9-
D027>0003:9-
D027>0004:9-
D027>0005:9-
D027>0006:9-
D027>0007:9-
D027>0008:9-
D027>0009:9-
COMMAND=D034
D034>0000:11-
D034>0001:11-
D034>0002:11-
D034>0003:11-
D034>0004:11-
D034>0005:11-
D034>0006:11-
D034>0007:11-
D034>0008:11-
D034>0009:11-
Thanks Rod, sorry so long!
couple of things,
In site 1 D016 should match what you have in say site 3.
Also in sites 3 and 5 the the CCH's pointing to the remote should be a 1.
Finally a point I missed earlier What do you have for all site in cm A8>Pointcode>
Let me also know what CCH points to where per switch.
------------------
Hot Rod
Also what revision of PBX's are they IVS2 IPS?
------------------
Hot Rod
Good Morning,
*The revisions (IVS, IVS2, IPS) are listed in the original post above.
*I've actually changed CMA703 on site 5 before from:
CMA703>0>0
CMA703>1>3
CMA703>2>3
To:
CMA703>0>0
CMA703>1>1
CMA703>2>1
However, when I made the change site 5 became an Island and couldn't connect to attached sites 1, 6, & 8.
* Site 1
CMA8>0>00002
CMA8>1>00003
CMA8>2>00004
CMA8>3>00005
Site 2
CMA8>0>00001
Site 3
CMA8>0>00001
CMA8>1>00007
Site 4
CMA8>0>00001
Site 5
CMA8>0>00001
CMA8>1>00006
CMA8>2>00008
Site 6
CMA8>0>00005
Site 7
CMA8>0>00003
Site 8
CMA8>0>00005
*As far as CMD016 being the same as sites 3 & 5, I'm a little leery making changes being that Site 1 is the Center Office, is this wrong?
Thanks for your help so far I hope this information is useful.
A8 is not correct I need the layout of CCH# points to site #. What is needed is that all point codes are defined in each switch. in command A8.
"However, when I made the change site 5 became an Island and couldn't connect to attached sites 1, 6, & 8."
Do you mean no calls or no records. If no calls I ve seen this before and what fixed that was a reset at the main.
"*As far as CMD016 being the same as sites 3 & 5, I'm a little leery making changes being that Site 1 is the Center Office, is this wrong?"
With D016 set in sites 3&5 that way they are requesting call records that the main is not.
------------------
Hot Rod
Oops sorry I typed them in backwards:
*Site 1
CMA8>00002>0
CMA8>00003>1
CMA8>00004>2
CMA8>00005>3
Site 2
CMA8>00001>0
Site 3
CMA8>00001>0
CMA8>00007>1
Site 4
CMA8>00001>0
Site 5
CMA8>00001>0
CMA8>00006>1
CMA8>00008>2
Site 6
CMA8>00005>0
Site 7
CMA8>00003>0
Site 8
CMA8>00005>0
*"However, when I made the change site 5 became an Island and couldn't connect to attached sites 1, 6, & 8."
Do you mean no calls or no records. If no calls I ve seen this before and what fixed that was a reset at the main.
When I changes the two 3's to 1's I could not pick up my phone (Site 5) and direct 4 digit dial any other building.
*That makes sense about CMD016, what changes to which sites would you recommend I try? (The CMD016 command settings for all sites involved are listed in previous messages)
A8 should look like this...
Site 1 A8>XXXXX>CCH
00001>NONE
00002>0
00003>1
00004>2
00005>3
00006>3
00007>1
00008>3
Site 2 A8
00001>0
00002>None
00003>0
00004>0
00005>0
00006>0
00007>0
00008>0
Site 3 A8
00001>0
00002>0
00003>NONE
00004>0
00005>0
00006>0
00007>1
00008>0
Site 4 A8
00001>0
00002>0
00003>0
00004>NONE
00005>0
00006>0
00007>0
00008>0
Site 5 A8
00001>0
00002>0
00003>0
00004>0
00005>NONE
00006>1
00007>0
00008>2
Site 6 A8
00001>0
00002>0
00003>0
00004>0
00005>0
00006>NONE
00007>0
00008>0
Site 7 A8
00001>0
00002>0
00003>0
00004>0
00005>0
00006>0
00007>NONE
00008>0
Site 8 A8
00001>0
00002>0
00003>0
00004>0
00005>0
00006>0
00007>0
00008>NONE
As far as D016 Have site 1 look like the others they are reporting more than the main.
------------------
Hot Rod
*Ok I adjusted every switch to the exact CMA8 settings you provided.
*Next I made our Main Site (Site 1) similar to the other Sites for the CMD016 settings. I changed 0021, 0030, 0031, 0032, and 0058 all from a 0 to a 1.
*I also changed on Site 5 CMA703>1 &2 from a 3 to a 1. As soon as I made the change and dialed Sites 1, 6, and 8, I get restricted in the display and I have to grab an outside line and place a local call to talk to those sites. Went in through cat mode and reset both back to a 3, had to do a hard reset though to accept the changes and reconnect.
*Still have the same issues as mentioned in the first post… but I think the first two changes you suggested were good moves.
Any other suggestions, thanks for these suggestions so far!
PS. When I changed the CMA703 settings on Site 5 I changed the 3 to a 1 for Site 8 first and I seemed ok. Once I changed the CMA703 for Site 6 that's when I lost connection to Sites 1, 6, and 8.
Sorry It took so long to reply,
Did you try a reset when you made the changes to site 5. Or did you just set them back to a 3 and reset?
If you can I would leave A703>2>1 this should allow you to get records for site 8
Sites 5,6 & 7 may have a HW problem chips on the AP00 card what are they?
SC-xxxx
and CX.X
------------------
Hot Rod
As soon as I change the 3 to a 1 for site 8 (IVS2) I lose site 6 (IVS), Site 8 will still work though. Here at Site 5 the three SC cards are as follows:
SC00 CCH-C SC2551 CD 1.03
SC00 CCH-C (AP) SC2551 CD 1A
SC00 CCH-C (AP) SC2551 CD 1A
Rob
Site 8 (IVS2) SC card is as follows:
SC-2751 A1 - 0006.00
Rob
Rob,
The SC00's look good but what about the AP00 card's do you have the chips for them?
Rob,
I think we have reached as far as we can go here, Time to call NEC now.
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Hot Rod