I have been having problems with my phone system recently, sometimes calls will get lost in the queue and sit on hold for hours, this will also happen when a call is transfered to someone who is on the phone already. You also can not accept a new call until the previous transfer has been completed.

The system in question is a 'Electra Elite 192' any advice would be greatly appreciated.

Thanks in Advance

in queue meaning you have acd?!

is it the electrastat acd or acd+?

ACD

Can anyone offer any suggestions on this?

Or is there any docs you can send me about the system so I can familiarize myself with them?

i've got something i can email. need to fill out your profile tho.

My email address is [email protected]

Thank you very much.