Hi all

Client has an EE192 with voice mail (VMS4-U10). We had a series of brownouts and a 4-day outage last month, plus our power is never very clean anyway, and their system went down hardcore as it often does this time of year. (My home machine lost a drive and CPU this season as well, even behind an admittedly cheap UPS.)

Anyway, the BCLR light is now red full-time and voicemail pilot won't answer.

One option is to try to fix the drive with cosessions, but (a) I don't have a copy and (b) with the power issues I'm not comfortable leaving the client with a 5-yr-old spinning drive, even with a UPS.

I'd like to source a new drive and find a copy of cosessions that would work on it. Any help for either of these quests is much appreciated.

(BTW I already have a copy of SAT, but this box has no port to which I could connect a cable, unless I'm missing something. No network card installed.)

thanks all

sat is for the phone system ONLY. co-sessions is for the vm ONLY.

your local dealer can order one up from nec for you. you probably won't be getting a "hard drive" though. you'll most likely be getting a cf card in a 3-1/2" carrier.

plus you'd be getting all the current updates to the vm as well

Thanks for the quick reply, as always.

We don't have a local dealer, unfortunately. Is there a source online?

thanks

Where is the company the system was purchased from?

San Francisco should have multiple dealers.

And you have searched?

https://www.neccare.com/contracts/associates.nsf/zsearch?OpenForm&Seq=1

and

https://www.neccare.com/contracts/associates.nsf/zsearch?OpenForm&type=O

DOY, didn't even think to ask NEC, thanks Cram!

The system was purchased from a company in Santa Rosa that no longer exists. I had trouble finding anyone even in the bay area to work on it, thus I have become the "local expert" even though I know virtually zip about phone systems. I'm a Silicon Valley technical writer (full time telecommuter) and have most of a degree in computer engineering, so if anyone in our small town needs a device programmed I'm usually the one they call.

Thanks again to all---if it weren't for this resource I'd be totally sunk!

Not a problem. It was just a thought to find a local NEC dealer or reseller. Hope you find what you are looking for.