Dial Treatment in ARS? - 05/22/09 12:30 PM
I have an NEC UX5000 - four sites on Cygnilink. Am using ARS to route users automatically to the correct local trunk group depending on digits dialed. Works well!
One site, has Centrex trunks as the local trunks. Can't change it - they are on a contract.
I want to figure out how to automatically add a 9 at the beginning of the outbound number for Centrex trunk access. I don't want the users to need to add that themselves.
Looks like I could use an ARS dial treatment on that trunk group, but I can't make sense of how the code should be written to insert a 9 at the beginning of the outbound dialing.
Anyone who has a suggestion, please let me know. Also, in this case does it matter if I identify those trunks as "Behind PBX" in the programming? I have it that way now, but I don't really see what it does for me.
Thanks!!!!!
One site, has Centrex trunks as the local trunks. Can't change it - they are on a contract.
I want to figure out how to automatically add a 9 at the beginning of the outbound number for Centrex trunk access. I don't want the users to need to add that themselves.
Looks like I could use an ARS dial treatment on that trunk group, but I can't make sense of how the code should be written to insert a 9 at the beginning of the outbound dialing.
Anyone who has a suggestion, please let me know. Also, in this case does it matter if I identify those trunks as "Behind PBX" in the programming? I have it that way now, but I don't really see what it does for me.
Thanks!!!!!