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Posted By: jzett SV8100 Call Duration Display - 01/29/10 05:50 AM
The call duration timer (elapsed call timer) in the LCD currently goes away after the call is hung up immediately. The customer would like it to display for 15-20 seconds after the call, so they can notate. Trunks are ISDN/PRI. Any Ideas other than SMDR?
Posted By: Rickman Re: SV8100 Call Duration Display - 01/29/10 06:11 AM
I would Think ACD with MIS, maybe a Call accounting System as well. That way he could Keep track for billing. Calls per agent so on and so forth. Also try MB:20-02-08.
Posted By: dans Re: SV8100 Call Duration Display - 01/29/10 06:33 AM
I looked and found no timer setting for what you are asking, SMDR with a call accounting software is your best bet.

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