A company that I work for was given an older Electra Elite IPK system with Elitemail(Not sure which one). I've got the programming manuals and haven't had any trouble getting most of the system setup. I've setup other phone systems but they've all been newer with web interfaces.


Auto Attendant has been a nightmare. We found an NEC tech that came out and attempted to set it up but all he did was make an even bigger mess.
At some point we had power failure and found out the battery was dead leaving us with a blank system and a tech that can only have fix things.

We got greetings recorded and prompts but pressing any button from the main greeting other 0,1, or 2 just causes the vm to hangup.

I need to a general over view on how auto attendant works on this particular system and how to setup the recordings. I belive I know the memory locations to specify things like press 0 for the operator sends it to ext 100 and things of that nature but setting up prerecorded boxes for things like company directory and hours of operation are a bit beyond me.


We found an NEC tech that came out and attempted to set it up but all he did was make an even bigger mess. We got greetings recorded and prompts but pressing any button from the main greeting other 0, 1, or 2 just causes the vm to hangup.
What the NEC tech left us with was that 3 should should be mapped to the vm ext 130 for store hours and directions
and 9 should be mapped to 131 the emergency vm box that is auto forwarded to a hunt group that dials the owner and techs cell phone.


I know very little about this system and we've had a hard time finding anyone with information on this system. If we have to reset the system and set everything back up that is fine i dont care just as long as we can get it running properly

Thanks
Shawn Weeks

Does the AA answer the calls right Now? Do You have Cosessions program to Connect to the Voice Mail?

No I do not and from what I'm reading the program is so old that I'm not even sure where it can be gotten from anymore. None of the resellers i looked at had it.

From a Display Phone Press The Feature Button and Dial the Number 3 on the Key pad. Tell me what it says.

SP1014 R4.10
KeySys R4 48P

Same Software I'm running at my office. Work's Great.Its not that old. The Thing about NEC is if its setup right, They will run for a Long time.

I've finally located the installers manual for this VM system but I'm still having trouble locating CoSessions 7.0 I've got the 2000 edition but I doubt it will work. Even the NEC guy I talked to yesterday didn't have a copy of it. He only deals with the new systems. I don't mind buying it if isn't a fortune. I just an old dos program isn't it?

I just cant believe you wouldn't be able to fined a tech who knows IPK. Maybe a problem in price?

PM Sent

We've had a real problem locating anyone in the around here that actually knows what they are doing and normally we've been doing all the installs on our own. I just don't deal with a lot of NEC items. I've been working with all the newer voip stuff and its a whole different beast.

Yeh the couple of people I talke to today want a small fortune to drive half way across the state, and its hard to justify it the cost when we can program everything else on the phones just fine except for the VM