I got an emergency call to go help this woman lawyer who had AT&T drop her dial tones off in her suite but the guy couldn't hook up the system.

I've done the DS1000 3x8/6x16 with the 22 button phones and these phones looked identical but the box was a 5 slot deal with a processor, a station card with 4 RJ45 jacks on the bottom, a CO card with 3 RJ45 jacks on the bottom, a station card with 4 RJ45 jacks on the bottom and an empty slot

I made a cable with four phones using pins 4&5, 3&6, 2&7 and 1&8 and the phones came up just fine.

I did the same for the four COs but no matter which of the 3 jacks I plugged them into did I get dial tone on the phones so they evidently don't come up on a ksu that has been stored for a year or so.

I called a dealer that sells the DSX and he came over and said he doesn't program this system. I called an NEC friend, described the cards and he says it is not something he works on.

This poor woman is trying to run her office on a cell phone having given up on a Ring Central VOIP system that was so bad she couldn't live with it and went back to AT&T and is now really stuck.

The only people I know that do NEC say they don't work on this one and the phones and cabinet say NEC.

For sure, the phones look IDENTICAL to the phones I sold for a while that were the little 308/616 NEC that Graybar carried. They were a disaster and the rep finally told me to take them back to Graybar for a full refund.

That was more than ten years ago and I'm sure they are better now but I don't try to buy anything before a good shake out period.

So can anyone tell me what kind of NEC this woman has? NO Amphenol cables anywhere, just RJ45 connectors at the bottom of the circuit cards.

Thanks in advance, Bunnie

That sounds like a Nitsuko product from when NEC took them over.

Bunny -- I know a nitsuko guy, but he doesn't like them. He might give tech support. Stockton area:
(510) 728-0128

Found out what it is.

An OLD NEC/Nitsuko DS2000. I think Nitsuko made these for NEC and then NEC bought out Nitsuko, something like that.

The manual is about 800 pages.

What a nightmare.

Thanks for pointing me in the right direction, never put one of these in or even saw one, just the 308/616 babies.

The DS2000 is not too different then the DSX. You can use the DS2000 cards in a DSX.

If you get the programming cable and have a laptop it is would be a piece of cake to a DSX person.

The software is essentially the same as the DS1000 software.

The only issue I see is if it is a hardware problem, but of all of the DS2000s I put in I have never had a card go bad. I have only had the intramails go bad

Ive got quite a few out there and they hum a long trouble free .

no more a "nightmare " than any other system you're unfamiliar with

Ive found them to be feature rich and trouble free

might want to get someone familiar with it in to help you get up to speed on it

the earliest version didn't support PC programing but I agree the terminal software is the way to go once the system downloads the data , I usually hook the laptop up first and let it download while I'm getting other stuff done

Bunnie, The easiest way to do what you described to me in your voice mail is to turn it down and remove the battery from the CPU, reinstall it, and the CPU, then turn back on. This will default the system and the default program should do everything she wants. If it doesn't work then you have hardware or a wiring issue.
I'll return your call later today

Bunnie, I have a very good friend in the LA area and he is familiar with most NEC type systems and the ones he isn't, he has me as support. If you need help, PM me with your direct info and I will put you in touch with him.

Thank you all, when I got there this morning the first guy I referred her to and who said he couldn't program it, had gotten her working fine but never called and told me that.

Doug Nowlin of NEC, way back formerly my Samsung rep of the 816 & 56/120 days called to say that the DS2000 became the DSX on steroids.

Her system didn't have a voicemail but at least she has it all working and she can talk clearly and get AT&T voicemail on the lines and I can stop trying to rescue her and say thank you all.

Can you use DSX cards in the DS2000?