Outside calls blocked for one extension - NEC Aspire PBX - 07/03/12 07:47 AM
I am not an NEC technician but rather a Network Admin that inherited and NEC Aspire phone system. The installer is long gone and provides no support at this time. I am able to get into programming as we do know the IP address and password for system.
I have one extension that can receive calls from other extensions, but cannot receive calls from outside. The extension for example is 303. If I dial 303 from another office phone, the extension will ring fine and user can answer. If I dial this number from my cell phone, all I hear is rna, while users phone never rings at all.
I have a little history with phone systems so I did do a little digging around the system. I moved extension to different port and problem followed the extension and not the port. I put different extension on user's desk and it worked fine. The problem seems to be programmed into the one extension. All others are fine. The extension is in same cos as other extensions. This is an analog line used for fax machine in case that matters. User can dial out all day long with no problems, but cannot receive calls from outside.
I'm hoping there is a setting hidden somewhere that blocks outside calls that I can just turn off for this extension. I have not been able to find any local company that provides support for the NEC Aspire system. Everyone I call knows nothing about this system.
Thanks in advance for any help.
I have one extension that can receive calls from other extensions, but cannot receive calls from outside. The extension for example is 303. If I dial 303 from another office phone, the extension will ring fine and user can answer. If I dial this number from my cell phone, all I hear is rna, while users phone never rings at all.
I have a little history with phone systems so I did do a little digging around the system. I moved extension to different port and problem followed the extension and not the port. I put different extension on user's desk and it worked fine. The problem seems to be programmed into the one extension. All others are fine. The extension is in same cos as other extensions. This is an analog line used for fax machine in case that matters. User can dial out all day long with no problems, but cannot receive calls from outside.
I'm hoping there is a setting hidden somewhere that blocks outside calls that I can just turn off for this extension. I have not been able to find any local company that provides support for the NEC Aspire system. Everyone I call knows nothing about this system.
Thanks in advance for any help.