NEC EliteMail LX stopped forwarding VM to email - 05/15/13 09:22 PM
I run a small office that recently bought out our phone system from the original provider, and migrated to a new provider. I'm not a phone guy, but know networking and email pretty well, and make my living as a sound engineer.
Here's what I know: Our NEC system is an IPK II, with EliteMail LX. We've had it for 4 years, and our previous vendor managed to configure it to forward voicemail messages to an email address. With the migration, that functionality has stopped. My contractor on-site for the migration a few weeks back spent a while trying to troubleshoot the issue, but after 3 or 4 hours over a few days still had no luck. I can't afford to pay for him to scratch his head, so I've been searching ever since for help. A thorough review of this forum indicates I'm not the only one with this problem, but it seems to be rare.
The system as a whole is functioning fine, and voicemails are answered and stored correctly, as long as I'm here in the office, or dialing in remotely. The email integration feature is a licensed feature of our system. The main system and the VM server both have valid IP addresses. I can access the Web Pro and Elitemail web interfaces with what appears to be full admin-type access. This is a little scary since I want to be really careful not to make things worse.
I can use Putty to access the VM server via SSH, and that's where I think my problem may lie. We use an ISP for email - we don't have an Exchange system here. Under "Email Integration", it looks like I "name" the "post office", which is (and always was) "SOUND". The "Internet domain" I wasn't sure about. It had been "smtp.soundtraxnc.com" (our SMTP server). I changed it just to "soundtraxnc.com", since that's REALLY the domain name. The IP addresses are correct for the SMTP and IMAP servers. The "status" window is slightly different - it shows "EXCHANGE" even though I had no place to specify that (or not).
There's also an "EMAIL NOTIFICATION" menu with similar settings.
In the GUI manager, I specify "forward voicemail to email system", and also 'cause the online help said so, "access email from voicemail", even though we don't do that.
I've entered the "post office" as "sound", to match what I did in SSH, and the email name ("work") happens to match to a sender account we use in the office ([email protected]).
Before the cutover, the phone system was on a different network from our main network, but now it shares the same IP subnet as our office. I do have a firewall. Oh.
Maybe it's my firewall? I have no idea what ports/protocols I should tell it to permit. Before the cutover, the system was outside our firewall (and our subnet).
I can send screenshots if anyone's interested. I appreciate any insights you can offer.
Thanks,
Tom
Here's what I know: Our NEC system is an IPK II, with EliteMail LX. We've had it for 4 years, and our previous vendor managed to configure it to forward voicemail messages to an email address. With the migration, that functionality has stopped. My contractor on-site for the migration a few weeks back spent a while trying to troubleshoot the issue, but after 3 or 4 hours over a few days still had no luck. I can't afford to pay for him to scratch his head, so I've been searching ever since for help. A thorough review of this forum indicates I'm not the only one with this problem, but it seems to be rare.
The system as a whole is functioning fine, and voicemails are answered and stored correctly, as long as I'm here in the office, or dialing in remotely. The email integration feature is a licensed feature of our system. The main system and the VM server both have valid IP addresses. I can access the Web Pro and Elitemail web interfaces with what appears to be full admin-type access. This is a little scary since I want to be really careful not to make things worse.
I can use Putty to access the VM server via SSH, and that's where I think my problem may lie. We use an ISP for email - we don't have an Exchange system here. Under "Email Integration", it looks like I "name" the "post office", which is (and always was) "SOUND". The "Internet domain" I wasn't sure about. It had been "smtp.soundtraxnc.com" (our SMTP server). I changed it just to "soundtraxnc.com", since that's REALLY the domain name. The IP addresses are correct for the SMTP and IMAP servers. The "status" window is slightly different - it shows "EXCHANGE" even though I had no place to specify that (or not).
There's also an "EMAIL NOTIFICATION" menu with similar settings.
In the GUI manager, I specify "forward voicemail to email system", and also 'cause the online help said so, "access email from voicemail", even though we don't do that.
I've entered the "post office" as "sound", to match what I did in SSH, and the email name ("work") happens to match to a sender account we use in the office ([email protected]).
Before the cutover, the phone system was on a different network from our main network, but now it shares the same IP subnet as our office. I do have a firewall. Oh.
Maybe it's my firewall? I have no idea what ports/protocols I should tell it to permit. Before the cutover, the system was outside our firewall (and our subnet).
I can send screenshots if anyone's interested. I appreciate any insights you can offer.
Thanks,
Tom