G'day,

Yes me again

Just curious as to why VM8000 Inmail on a SV8100 would be cutting customers calls while they're recording messages? Sometimes only seconds in, all at random times, sometimes not at all.

I've gone through the relevant programming and could see no answer.

Thanks for any help!~

Chalky

Are you sure its the voicemail doing it or is it a trunking issue?

We are fairly certain it isn't a trunk issue. They have had no reports of calls dropping out in progress.

Thanks for your quick response!

Chalky.

Had this issue with a customer earlier this year with a new unit. It was a bad inmail card.

I had the same problem with Inmail. This was the fixed i received from NEC. It worked and solved my problem.

When listening to Message Playback, why are some subscriber messages being cut off?

This is a known issue in CPU Firmware 6.00 and higher. This issue can be resolved by making the following changes via Web Pro.
Login with necii. After the changes are made apply home and logout. Make sure you reset the CPU.

Type 3 tone "Ringback Tone For Trunks"
80-04-06 "On Minimum Time": change from 25 to 23
80-04-07 "On Maximum Time": change from 40 to 74
80-04-08 "Off Minimum Time": change from 83 to 59
80-04-09 "Off Maximum Time": change from 115 to 232

Type 4 tone "Special Busy Tone For Trunk"
80-04-03 "S/N Ratio": change 2 to 1
80-04-05 "Pulse Count": change 1 to 2

Type 5 tone "Special Ring Back Tone For Trunk"
80-04-05 "Pulse Count": change 0 to 2
80-04-06 "On Minimum Time": change from 0 (or 36) to 2
80-04-07 "On Maximum Time": change from 0 (or 36) to 5
80-04-08 "Off Minimum Time": change from 0 (or 36) to 2
80-04-09 "Off Maximum Time": change from 0 (or 36) to 5
80-04-13 "Frequency 2 Table": change from 0 to 2

After these changes are made a CPU reset is required.

Thanks for all your help! Ill be sure to make those changes Nexcool and if they don't work ill replace the Inmail card and see the result as Coraltech mentioned.

Cheers from down under!!.
Chalky.

Ya, I did that fix before I replaced the card. It's weird cause the UX did NOT have that problem.

UX did not have 6.0 software

After you do Nexcool changes you have to reboot the system or you will notice no difference..

Well It has been a couple of days since the changes Nexcool suggested were applied and we've had no phone calls of messages being cut!

Thanks Nexcool and thanks for everyone elses help!!

Much appreciated and cheers,

Chalky

not sure if you have resolved the issue yet but the fault is the SV needs to be upgraded from its current software.

The fault is and knwon by NEC is certain callers in have lower voices than others, and the system doesnt realise the caller in is still there (with a softer voice) and hangs up.

This was an issue with version 5 and 6 of the SV. Upgrade to the latest and it will fix the issue. If it doesnt, NEC recommend a complete default of the SV and start again.