NEC Aspire Music on hold distortion - 07/17/15 04:29 PM
Hello, I have been tasked with trying to find out why when we put someone on hold using our NEC Aspire telephone system, there is a horrible distorted whining/whirring sound which makes the hold recording sound terrible.
We are a using a music on hold player (Tru Serenity) and it doesn't seem to be a problem with that device or the wire connecting it to the system as when we remove the wire from the music on hold player the recording stops but the distorted whining/whirring continues.
Does anyone have any idea where I could start looking to solve this issue?
Thank you
Rikki
We are a using a music on hold player (Tru Serenity) and it doesn't seem to be a problem with that device or the wire connecting it to the system as when we remove the wire from the music on hold player the recording stops but the distorted whining/whirring continues.
Does anyone have any idea where I could start looking to solve this issue?
Thank you
Rikki