External calls going directly to VM - 02/22/16 03:19 PM
I have an IPK II with a VMP voicemail. All calls are answered by the AA. Recently, one extension's calls are going right in to their voice mail. However, if I call the recept's extension and get transferred the phone rings. Internal calls are fine. I've had them try canceling DND and CFA. neither worked. I'm trying to save myself a two hour trip. Any suggestions? Thanks.