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Posted By: Stueeey SL1100 - SLT in IRG not ringing - 07/05/16 04:12 PM
I've got an IRG containing a VE and an SLT.
The VE rings but the SLT doesn't ring, the call doesn't go to it at all.

Any clues?
Posted By: Coral Tech Re: SL1100 - SLT in IRG not ringing - 07/07/16 02:42 AM
Pull the VE and see if the SLT rings in that group. Also test that the card is ringing the phone by calling it.
Posted By: Stueeey Re: SL1100 - SLT in IRG not ringing - 07/07/16 04:18 PM
Card is ringing fine - can dial the SLT extension.
removed the VE from the group - group rang but the SLT didn't.

Posted By: Coral Tech Re: SL1100 - SLT in IRG not ringing - 07/07/16 04:24 PM
You might want to look at the software revisions and call NEC.
Posted By: helpifican Re: SL1100 - SLT in IRG not ringing - 07/07/16 05:47 PM
If the system has not been reset, do so first.
This sounds drastic, but I have seen it fix many unusual issues.
1. make a back up of the database.
2. factory default the system.
3. test at default. If it doesn't work, then you have a KSU issue.
4. reload your back up database.
5. test.
Posted By: cornel.antoche Re: SL1100 - SLT in IRG not ringing - 07/08/16 03:22 AM
Hi,

Go to 24-09 on the VE, setup Call forwarding Both Ring and put the SLT extension number.


It will works.
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