DSX40 with 8 COs

The customer has a manual schedule set using the night mode key on x301. They have that phone forwarded to an outside line manually entering the number, not using a speed bin or going to a voicemail box depending on the caller's keypress. The message is to press 1 to leave a message or press 2 to get the after hours agent (which is forwarded from x301 manually).

Dial action table:
1: Record w/greeting, 301, UTRF
2: Unscreened Transfer, 301, None

Now I'm being told by the customer that regardless of what you do, the call doesn't go out when option 2 is pressed.

Originally the problem was lines 5-8 were not set to enable Tandem calls. It only took a two hour hold with NEC support to figure that one out. I'm trying to save a step.

Thanks

You have
2:Unscreened transfer,301, None

Why is none there?

did you test it yourself ?

Did it work initially when you set it up and then quit or did it never work ?





have the customer manually forward 301 to the external number (or any number ) then call it internally . intercom calls should forward, until that works it wont work with the DAT



what is set in 1406 ?

Yes I tested myself

1406 is checked across the board (except None of course)

If the phone is forwarded, it immediately calls out if you dial from another extension

Then its a DAT issue , I think Dan's got it

If you are set:
Action .... Routing
None .... 301 (nothing will happen as you describe )

should be set :
Action ..... Routing
UTRF ...... 301 that will send the call to 301

https://www.imgpaste.net/image/4anr3

This is how it's set now. If you press 2, it does not dial out but rather goes to voicemail.

I would also confirm if all other settings are correct is if the system is looking in the right DAT table.

Does time out work? If so, remove the unscreened transfer from the dialed transfer column.

If you take forward off of 301 does 2 transfer to 301 ?