I am working on a problem on a SV9100 voice mail to email stopped working

NEC looked at it and says there is an one email that wont delete that is preventing the program from working

They suggested to back up the phone system ,Initialize it and reload data base

does this sound right

any thoughts

The answer from NEC is a odd one to me.
Is it one user or system wide.
Did you are NEC use putty to access DIM and view what is going?

You did not mention if you already tried a reset of the system. I would try that first. There is a reason for doing what NEC suggested. It fixes many ills in their systems using that program (sl1100, 8100). For some reason, a back up, factory reinitialize, then a reload fixes strange and unusual ills.

I would bet a reset would work. Schedule the reset for after hours and test with the users in the morning.

Gary

OK I have an update on this job

I didn't mention that this SV9100 has a UC server blade in it although its not being used as of yet
and all the phones are IP

so I attempted to reboot the phone system by shutting off the switch on the SV9100 however for some reason the system continued to stay on seemed like forever so I just pulled the power cord from outlet

That did the trick

I believed that cleared out the old emailed that was stuck in and wouldn't delete

I think that was all it was. Most of the trouble shooting was being done remotely thru 90-09 but I don't think the phone system ever completely rebooted

I think the UC Server blade was holding it up I am assuming there is a certain way to shutting the phone system down


I also did an upgrade to 6.06 and the phone system never completely shut down it always seem like there was power all the lights stayed on

it upgraded fine and the voice mail to email started to work again

anyway hopefully that did the trick


Thanks for the responses

By design when the power switch is turned off the UM8000 and or the UC server blade go into a shut down procedure, when that is completed the system will power down.